Mayra Freed
Orlando,FL
Overview
4
4
years of professional experience
Work History
Program Coordinator
Samaritan Resource Center
09.2023 - 02.2024
- Prepares service summary reports and monitors financials exceeding $45,000 monthly yielding 100% accuracy by performing regular reconciliation of invoices and internally auditing for data quality.
- Alleviates costly services by streamlining processes, performing internal audits of case notes, and transactions, to determine what services are performing best that will likely increase return on investment.
- Deployed American Rescue Plan Act Workflow and organizational documents, in collaboration with the Lead Case Manager, to maximize business success by defining clear processes, and objectives.
- Boosts organizational morale by engaging in daily consults with case managers, encouraging participation in staff meetings, and sharing positive feedback with leadership.
- Motivates team of 4+ case managers by collaboratively brainstorming steps to ensure completion of program deliverables and objectives.
Housing Counselor
The Coalition For The Homeless Of Central Florida
04.2022 - 09.2023
- Provided feedback to the Director of Housing and the Rapid Rehousing Program Manager on program operations, team concerns, enhancing client relations, and elevating agency profit.
- Prepared monthly reports and resolved discrepancies in HMIS by analyzing data related to program outcomes, client demographics, service utilization, and other relevant metrics.
- Staffed cases with HSN in reference to client circumstances while identifying most vulnerable clients resulting in 4 of 10 obtaining housing vouchers.
- Communicated updates and progress of client movement/stagnation to lead agency and relevant colleagues.
- Activated key players within the housing market by cultivating working relationships, and thus commitment to the rapid rehousing program.
Intake Specialist
Mental Health Resource Center
01.2020 - 09.2020
- Designed and facilitated monthly meetings with CoC FL 510 to address problems within the coordinated entry system and create efficient solutions for intake department.
- Collaboratively designed and implemented operation proposals to ensure a seamless transition to virtual services per CDC compliance during the COVID-19 pandemic.
- Accurately recorded clients' data using the Homeless Management Information System to capture clients' current living situation and track client movement in the program.
Education
BACHELOR OF ARTS - SOCIOLOGY
University of North Florida
Jacksonville, FL2019
Skills
- Client Advocacy
- Conflict Management
- Housing First Philosophy
- Trauma Informed Care
- Harm Reduction
- Strengths Based Approach
Timeline
Program Coordinator
Samaritan Resource Center
09.2023 - 02.2024
Housing Counselor
The Coalition For The Homeless Of Central Florida
04.2022 - 09.2023
Intake Specialist
Mental Health Resource Center
01.2020 - 09.2020
BACHELOR OF ARTS - SOCIOLOGY
University of North Florida
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