MAYRA FUENTES

• Gathering and examining timesheets to ensure their validity.
• Entering start and end times onto the payroll software for over 100 employees.
• Capturing approved annual and sick leave.
• Ensuring that compensation for overtime work is calculated at the appropriate rate and that annual leave is calculated accordingly, if applicable.
• Confirming that legally mandated and optional deductions have been processed correctly.
• Preparing and distributing hard copy or electronic paychecks.
• Performing all tasks well before the pay run to ensure that staff members are compensated and notified on time.
• Addressing queries about payroll-related issues.

Working to resolve discrepancies in payments as a matter of urgency

• Create invoices and sales receipts for Wholesale customers
• Send Wholesale customers their Invoices and Sales Receipts via SPS and QuickBooks
• Update the Wholesale Invoicing Grid once completed
• File Trademark and Patent documents
• Scan credit card receipts and upload them to Sharefile
• File Wholesale payments
• File check disbursements and wire transfers once completed.

• Effectively solve customer issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision
• Process returns, and exchanges, and assist customers with technical support questions
• Professionally answer phones and emails while responding to customer questions and comments
• Compile team reports for management tracking performance, sales, customer satisfaction, and dissatisfaction.

• Oversee daily social media engagement for Facebook and Instagram, including curating content
• Answering direct messages, commenting on posts, and engaging customers
• Successfully grow the social media following
• Maintain social media calendar and support Social Media Manager with overall social media efforts
• Facilitate social media giveaways and contests
• Develop relationships with other social media handles and influencers to increase brand awareness and audience.

• Responsible for purchase order entry and updates
• In an accurate and timely fashion, receive order information from merchants and enter into PO system
• Keep track of PO status and communicate to buyers accordingly
• Maintain department standards for quality, quantity, and turn time
• As directed by merchants, input designated SKUs for markdown into the appropriate merchandising system
• Produce weekly reports (e.g., On Order Report, Item Sales Report, and ad hoc business reports)
• Work closely with merchants to gain and maintain an understanding of specified business areas such as critical key vendors, UDAs, trends, preferred report formats, etc
• Use Excel to complete reporting tasks
• Demonstrate professional behavior in all communication forms, consistent with Ross Stores Inc
• Code of Conduct
• Prioritize multiple responsibilities to ensure all deadlines are met and resolve any issues promptly by partnering with appropriate business partner(s).

• Invoiced and processed payments
• Answered calls in a professional, timely manner and routed to appropriate personnel
• Assisted customers with computer troubleshooting and login issues
• Executed light SEO tasks, uploaded, and cleared load board for online services -lists
• Maintained companies in directories.

• Executed daily opening/closing duties
• Executed daily inventory counts and reported to the corporate office
• Reported daily cash management procedures and completed reporting for corporate
• Ensured all RMA's and buybacks were processed correctly and reported to main branch
• Successfully completed all Sprint training
• Processed all sales transactions in RMS and ensured accuracy
• Remained current on all Sprint/ERC correspondences regarding the business
• Reported daily/weekly/monthly sales results to management
• Ensured location was always CPNI compliant.