Mayra Garcia
San Jose,CA
Summary
As an accomplished client care expert, I am dedicated to strategic collaboration and professional growth. My proficiency in sales and service is underpinned by exceptional skills in time management, communication, and negotiation. I'm deeply committed to enhancing customer satisfaction and propelling company success. I bring expertise in optimizing quality, efficiency, and processes to every role I undertake, and desire a challenging administration role utilizing my experience and skills.
Overview
5
5
years of professional experience
Work History
Expert Client Care Specialist
Louis Vuitton - LVMH
08.2021 - Current
- Guide a team of six employees to ensure consistent service directed towards client loyalty and retention
- Maintain consistent follow-up and outreach with a clientele ranging from to 80-200 clients
- Collaborate with the store's operations team to enhance the after-sales service
- Achieve quarterly goals based on store sales expectations, client surveys, and data entry audits
Assistant Store Manager
Hollister
09.2019 - 08.2021
- Boosted monthly sales by 9%-23% through strategic merchandising and promotions
- Assisted in developing weekly staffing schedules to ensure optimal coverage
- Interviewed and hired the most suitable candidates through thorough review of job applications
- Executed monthly floor set updates to showcase the latest merchandise through managing and training a set team for designated tasks
Education
Bachelor of Arts - Economics, Minor in Political Science
San Jose State University
San Jose, CA2024
Skills
- Exceptional verbal and written communication
- Client relations experience
- Complex calendar management
- Multi-tasking
- Strict compliance with deadlines
- Service delivery optimization
- Microsoft Excel, PowerPoint, and Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expert Client Care Specialist
Louis Vuitton - LVMH
08.2021 - Current
Assistant Store Manager
Hollister
09.2019 - 08.2021
Bachelor of Arts - Economics, Minor in Political Science
San Jose State University