Mayra Garcia
Haslet,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Looking to obtain a position to utilize and further develop upon existing skills by learning from others’ setbacks and success stories.
Overview
17
17
years of professional experience
Work History
Interim Manager- Bilingual DC/DB
Fidelity Investments
09.2019 - Current
- Developing leadership skills while temporarily supporting another manager’s team by:
- Tracking team stats and daily motivating for success.
- Providing coaching and helping associates identify any obstacles they are facing.
- Working with different groups within the firm to align and collaborate.
- Meeting weekly with aligned Team Lead to plan efficient team support and associate coaching sessions.
- Working with other Spanish Managers with hiring plans for upcoming upskill classes.
- Providing quarterly check-in and career growth discussions.
Business Platinum Senior Specialist II
JPMorgan Chase-Call Center
02.2011 - 05.2019
- Senior Specialist that primarily handles research cases for Chase Business Platinum Clients, claim processing, business loan info and more complex situations all while mastering great customer service skills by:
- Utilizing all available resources including bank computer software applications in a Windows environment.
- Offering solutions based on customers' financial needs.
- Responding to customer inquiries relating to financial transactions and research in a timely manner.
- Assessing escalation support for frontline departments with in the company and branch support.
LTT- Lead Training Teacher
Childtime Learning Center
02.2008 - 02.2011
- Fast-paced, multi-tasking role as an office administrator, inspiring children, and building a team of individuals who are committed to providing excellent care, but not limited to:
- Conducted tours for prospective parents and processed enrollment for new families.
- Performed staff development and training.
- Ensured curriculum and child developmentally reporting.
- General office and clerical duties.
Education
Associates of Applied Business -
Tarrant County College
Arlington, TXSkills
- Listening and Conflict Resolution
- Team Leadership
- Fast Learner
- Team Player
- Problem Solving
- Interpersonal & Collaborative
- Time Management
- Self-motivated and motivate others to seek their full potential
- Willingness to learn and Accept feedback for improvements
Accomplishments
- Won MVP twice in a roll for Q3 & Q4 of 2020.
- My performance helped Team Gingo win April, July and August ‘Team of the Month” in 2021.
Languages
Spanish
Native or Bilingual
Timeline
Interim Manager- Bilingual DC/DB
Fidelity Investments
09.2019 - Current
Business Platinum Senior Specialist II
JPMorgan Chase-Call Center
02.2011 - 05.2019
LTT- Lead Training Teacher
Childtime Learning Center
02.2008 - 02.2011
Associates of Applied Business -
Tarrant County College
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