Mayra Garcia-Rodriguez
Denver,CO
Summary
Experienced front desk agent with a strong background in customer service. Detail-oriented and organized, I have the ability to make well-thought-out decisions. Possessing excellent interpersonal and problem-solving skills, I am ready to greet customers with a warm welcome and make a lasting first impression. Trustworthy, discreet, and ethical, I offer a warm personality and a commitment to providing exceptional service.
Overview
10
10
years of professional experience
Work History
Hostess
Thirsty Lion Gastropub
06.2020 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or put them on waitlist.
- Applied comprehensive knowledge of wine, beer, and other beverages to increase daily revenue.
- Assisted managers with quickly resolving service –and food- Related issues.
- Collaborated with kitchen to inform customers of wait times and answers about food.
Front Office Administrator
Works Machining Company
02.2013 - 06.2020
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Kept detailed records of supplies and equipment use to budget and make orders for new supplies.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
High School Diploma -
Arbor View High School
Las Vegas, NVSkills
- Reservation coordination
- Administrative support
- Meeting coordination
- Inbound phone call handling
- Inventory oversight
- Time management
- Social perceptiveness
- Emotional Intelligence
- Effective multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Thirsty Lion Gastropub
06.2020 - 10.2022
Front Office Administrator
Works Machining Company
02.2013 - 06.2020
High School Diploma -
Arbor View High School
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