Mayra Garibaldi
El Paso
Summary
Proven customer care representative skilled in problem resolution, active listening, and relationship building. Committed to enhancing customer satisfaction through effective communication and efficient service processes.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Castillo Construction and Repair
El Paso, TX
01.2024 - 04.2026
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction levels.
- Managed scheduling and coordination of service appointments for customers.
- Maintained accurate records of customer interactions.
Quality Assurance Analyst
GC Services
El Paso, TX
12.2015 - 01.2024
- Developed and executed comprehensive test plans for software applications, ensuring quality standards were met.
- Collaborated with cross-functional teams to identify and resolve defects in software releases.
- Implemented automated testing frameworks, improving testing efficiency and accuracy.
- Trained and mentored junior QA analysts on best practices and testing methodologies.
- Led quality assurance projects that enhanced product reliability and customer satisfaction.
- Maintained documentation of testing processes and results, supporting compliance with industry standards.
- Mentored and coached team members on QA topics and strategies.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- First call resolution
- Customer relations
- Documentation and reporting
- Empathy and patience
- Active listening
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Castillo Construction and Repair
01.2024 - 04.2026
Quality Assurance Analyst
GC Services
12.2015 - 01.2024
High School Diploma -
Rancho High School