Mayra Gatica
Great Meadows,NJ
Summary
I am an eager and enthusiastic health coach with a solid foundation in wellness principles and a passion for empowering clients to achieve their health goals. I have strong skills in active listening, goal setting, and motivational interviewing. My objective is to utilize my skills and knowledge to help clients make sustainable lifestyle changes and enhance their overall well-being.
Overview
22
22
years of professional experience
Work History
Assistant Coach
Krautman Kicking LLC
09.2024 - Current
- Cultivate a culture of open communication with athletes, ensuring they receive both encouragement and constructive feedback to fuel their growth.
- Ignite passion in student-athletes to tackle challenges head-on and achieve their personal goals, helping them tap into their full potential.
- Diligently track and document each athlete's performance and well-being, allowing for tailored training approaches that optimize results and prevent injuries.
- Lead the team through effective warm-ups and stretching routines that set the stage for optimal performance.
- Organize engaging team-building activities that strengthen bonds and create a supportive, united team atmosphere.
Clinical Support Specialist (Bilingual)
Bicycle Health Inc
03.2022 - 06.2024
- Engaged clients in conversation and education about substance use, treatment, and recovery.
- Gained knowledge of community, online, and other relevant support resources, and provide clients with information to help them achieve their treatment and recovery goals.
- Served as a key point-of-contact for patients through their treatment and recovery process.
- Delivered world class patient experience via phone, chat, or email while embodying the Bicycle Health experience through timely response and resolution of any administrative, medication or service management issues that may arise.
- Adhered to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided.
- Participated in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle health App.
- Mastered technology suite including the Bicycle Health App, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
Customer Service Representative
Anthem, Inc
06.2021 - 01.2022
- Displayed a genuine sense of empathy and compassion as clients faced the tough realities of their health challenges
- I provided tailored and clear solutions to their health insurance issues, guiding them through the intricacies of their options to help alleviate their worries and empower them to make informed decisions for their well-being.
- Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customers' requests and questions were handled appropriately and in a timely manner.
- Researched and analyzed data to address operational challenges and customer service issues.
- Guided members and providers with their healthcare needs by explaining benefits, solving claims concerns, helping find a doctor via telephone calls, online chats, or e-mails.
Account Manager/Sales Coordinator (Bilingual)
Jet-Care International
01.2014 - 05.2019
- Sales representative specializing in oil, filter, and debris analysis kits, Engaged with clients to understand their specific needs and provide tailored solutions.
- Responsible for scheduling and coordinating meetings with both clients and vendors, ensuring clear communication and fostering strong professional relationships.
- Lead generation of new clients in various lines of products within the aviation industry.
- Built client relationships by acting as a liaison between the customer and sales team.
- Ongoing support after completion of sale or contract agreement.
- Served as a liaison between clients, engineers, laboratory personnel and finance team.
- Coordinated with other organizations regarding work accomplishment, priorities and product presentation.
- Improved workflows and work assignments to increase efficiency and improve compliance.
- Analyzed client needs and requirements, including local and national trends, and gathering information about customers and the industry.
- Developed and implemented a marketing strategy that aligns with company objectives.
- Created and published marketing materials in line with marketing plans.
- Organized promotional activities for new products or services.
Physical Therapy Aide
Suburban Physical Therapy Center
02.2013 - 12.2013
- Displayed a genuine sense of empathy and compassion as clients faced the tough realities of their health challenges.
- Provided guidance and encouragement to patients as they engaged in exercises and functional activities, ensuring their safety and well-being while following the directives of the medical team.
- Actively participated in meetings with physical therapy staff to thoroughly discuss and assess patient information, contributing to the planning and adjustment of individualized treatment plans based on each patient's unique progress and needs.
- Ensured that patients were properly and securely positioned in or on therapy equipment, taking necessary precautions to enhance their comfort and safety during therapy sessions.
Home Retention Specialist
Bank of America
02.2012 - 01.2013
- Resolved late-stage delinquencies on home loans.
- Worked with customers to help them understand their mortgage terms.
- Qualified customer's financial hardship to offer lower mortgage payments.
- Negotiated mortgage payment arrangements with customers.
- In charge of delivering sensitive account information to the customer while maintaining a positive attitude.
- Worked with multiple internal bank software.
Senior Key Account Manager
Bank of America
06.2010 - 01.2012
- Administered credit and collections programs by researching and analyzing customer's credit worthiness.
- Negotiated full balance repayment and or promoted repayment programs or settlement plans to mitigate losses.
- Utilized proprietary systems to look up customer’s credit reports and other relevant information in effort to collect past-due accounts.
- Tracked daily sales activities in MS Excel and prepared correspondence utilizing MS Outlook.
Customer Service Representative
Bank of America
11.2007 - 06.2010
- Cross-sold-related financial services and products.
- Assist customers with questions or issues of varying complexity regarding their credit card accounts.
- Checked on the status of customer accounts by tracking checks and payments.
- Assisted banking customers who are victims of fraud, theft or identity theft.
- Offered loan products, balance transfers, credit insurance and business accounts to better fit client financial needs.
Care Provider
FMCP of NJ
06.2003 - 09.2006
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJ06-2003
Certificate of Completion - Human Resources
Rutgers Business School
03-2025
Certified Clinical Medical Assistant - Patient Care
New Educare Institute of HealthCare
Newark, NJ03-2014
Certified Rehabilitation Technician - Patient Care
New Educare Institute of HealthCare
Newark, NJ03-2014
Skills
- Friendly, positive attitude
- Superb active listening abilities
- Motivational Interviewing
- Program planning
- Emotional intelligence
- Customer communication and empathy
- Cultural competence and diversity awareness
- Microsoft windows and office
- Microsoft office suite expert
- MacOS experience
- HIPAA
Accomplishments
- Promoted over three times in a Fortune 500 company.
- Met and exceeded quarterly goals by 25%.
- “Top Performer Award” Met and exceeded monthly goals by 20%.
- “Global Recognition Award” Provided excellent customer service, and met monthly objectives.
LANGUAGES
Spanish | Native
Timeline
Assistant Coach
Krautman Kicking LLC
09.2024 - Current
Clinical Support Specialist (Bilingual)
Bicycle Health Inc
03.2022 - 06.2024
Customer Service Representative
Anthem, Inc
06.2021 - 01.2022
Account Manager/Sales Coordinator (Bilingual)
Jet-Care International
01.2014 - 05.2019
Physical Therapy Aide
Suburban Physical Therapy Center
02.2013 - 12.2013
Home Retention Specialist
Bank of America
02.2012 - 01.2013
Senior Key Account Manager
Bank of America
06.2010 - 01.2012
Customer Service Representative
Bank of America
11.2007 - 06.2010
Care Provider
FMCP of NJ
06.2003 - 09.2006
High School Diploma -
Bloomfield High School
Certificate of Completion - Human Resources
Rutgers Business School
Certified Clinical Medical Assistant - Patient Care
New Educare Institute of HealthCare
Certified Rehabilitation Technician - Patient Care
New Educare Institute of HealthCare
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