Mayra Gomez
Los Angeles,CA
Summary
Self-motivated Rooms Manager with an understanding and knowledge of leadership. Successful at providing guests with exceptional service. Committed to coach employees to hold companies policy and expectations.
Overview
6
6
years of professional experience
Work History
Rooms Manager
The Aster LA
10.2023 - 08.2024
- Addressed maintenance issues, coordinated with the engineering team to have the issues resolved.
- Assessed training needs of the team, safety meetings, ecolab training, etc.
- Conducted regular audits of rooms and common areas within the property.
- Conducted monthly team meetings.
- Assisted with front desk coverage.
- Attend forecast, BEO, operations meetings.
Guest Services Supervisor
Hotel Per La (Opening July,2022)
07.2022 - 11.2023
- Worked closely with all departments to ensure we provide our guests with the best possible experience.
- Set up standards and created SOPs as a guide.
- Reviewed upcoming events and planned for any possible challenges.
- Trained new hires on procedures, standards, and expectations.
Front Office Manager
Hotel Per La (Opening July,2022)
07.2022 - 11.2023
- Review time records and submit payroll.
- Created weekly schedules to ensure necessary coverage was obtained.
- Attend daily Operations and stand-up meetings.
- Interview potential candidates.
- Handled guest complaints accordingly to maintain guest satisfaction.
Front Desk Agent
The Wayfarer Downtown Los Angeles, (Opening January,2020)
01.2020 - 07.2022
- Help set procedures and standards for the Hotel.
- Communicate with every department any pertinent information.
- Supervise common areas to maintain a polished image.
- Check guests in and out of the Hotel.
- Reviewed guest profiles to ensure sufficient funds were collected.
Front Desk Supervisor
The Wayfarer Downtown Los Angeles, (Opening January,2020)
01.2020 - 07.2022
- As a lead trainer conducted onboard training for new hires.
- Attend stand up and BEO meetings.
- Coached team members, and provided constructive feedback.
- Worked closely with other departments to ensure a positive guest experience.
- Checked in with guests on a regular basis to ensure their stay was up to their standards.
Room Valet, Housekeeping
The Peninsula Beverly Hills
04.2018 - 08.2018
- Full-fill guest requests in a timely manner.
- Stock my designated pantry to ensure my team has the supplies needed to service rooms.
- Assisted room attendants in servicing rooms,
- Track linen and supply inventory.
Education
Santee Educational Complex
Los Angeles, CA2017
Skills
- Bilingual in English and Spanish (some ASL)
- Customer Service
- Multitasking
- Self-motivated
References
Available upon request.
Timeline
Rooms Manager
The Aster LA
10.2023 - 08.2024
Guest Services Supervisor
Hotel Per La (Opening July,2022)
07.2022 - 11.2023
Front Office Manager
Hotel Per La (Opening July,2022)
07.2022 - 11.2023
Front Desk Agent
The Wayfarer Downtown Los Angeles, (Opening January,2020)
01.2020 - 07.2022
Front Desk Supervisor
The Wayfarer Downtown Los Angeles, (Opening January,2020)
01.2020 - 07.2022
Room Valet, Housekeeping
The Peninsula Beverly Hills
04.2018 - 08.2018
Santee Educational Complex
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