MAYRA GUADIAN
ELPASO,Texas
Summary
Proven caregiver and customer service professional with a track record of enhancing client satisfaction and fostering independence in care recipients. At Maximus Call Center, adeptly managed high-stress situations, improving loyalty through empathetic complaint resolution. Skilled in patient care, active listening, and problem-solving, consistently delivering compassionate service and measurable results.
Overview
5
5
years of professional experience
Work History
Home Care Provider
Self Employed Services
01.2023 - 06.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
Customer Service Representative
Maximus Call Center
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Home Watch Caregivers
04.2019 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
No Degree - CNA
David L. Carrasco Job Corps Center
El Paso, TX08.1999
Skills
- Patient Care
- Compassionate Caregiving
- Meal Preparation
- Housekeeping
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Computer Proficiency
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
Languages
Spanish
Full Professional
Timeline
Home Care Provider
Self Employed Services
01.2023 - 06.2024
Customer Service Representative
Maximus Call Center
05.2022 - 09.2022
Caregiver
Home Watch Caregivers
04.2019 - 01.2021
No Degree - CNA
David L. Carrasco Job Corps Center
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