Mayra Guthrie
Oxnard,California
Summary
Dynamic Financial Center Manager at Bank of America with a proven track record in customer service management and performance optimization. Expert in coaching teams to enhance sales and foster long-term client relationships. Adept at risk assessment and compliance, driving operational excellence while resolving complex issues to elevate customer satisfaction.
Overview
15
15
years of professional experience
Work History
Financial Center Manager
Bank of America
Ventura, CA
09.2015 - Current
- Provided guidance and leadership to financial center staff, ensuring adherence to established procedures and standards.
- Managed daily operations of financial center, overseeing staffing, customer service, and sales activities.
- Conducted performance reviews for personnel, assessing contributions and identifying areas for development.
- Developed long-term customer relationships through proactive outreach, seminars, and promotional events.
- Ensured compliance with all banking operations laws, regulations, and policies.
- Engaged in business development through cold calling and attending networking events to expand customer base.
- Implemented initiatives to enhance branch-level customer experience while resolving complaints professionally.
- Collaborated with other departments to coordinate activities and resolve operational issues.
Assistant Branch Manager
Bank of America
Thousand Oaks, CA
03.2010 - 09.2015
- Resolved customer issues to strengthen relationships and enhance satisfaction levels.
- Supervised teller operations, ensuring accurate transaction processing and cash drawer balancing.
- Evaluated operational processes to identify and implement improvements.
- Managed daily cash flow by counting cash drawers during openings and closings.
- Provided training on company policies to new employees for effective onboarding.
- Ensured compliance with banking regulations, policies, and procedures at all times.
- Directed branch staff to promote efficient operations and high performance.
Education
Associate of Arts - Liberal Arts
Oxnard College
Oxnard, CA05-2007
Skills
Customer service management
Performance management
Coaching and talent development
Client focus and relationship management
Risk assessment and mitigation
Sales performance optimization
Business operations oversight
Recruitment strategies
Results orientation
Referral program management
Leadership development and inclusivity
Prioritization skills
Problem solving
Languages
Spanish
Professional
References
References available upon request.
Timeline
Financial Center Manager
Bank of America
09.2015 - Current
Assistant Branch Manager
Bank of America
03.2010 - 09.2015
Associate of Arts - Liberal Arts
Oxnard College
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