MAYRA GUTIERREZ
Ventura,Ca
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
13
13
years of professional experience
Work History
Business Office Manager
Lexington
03.2021 - 10.2024
- Prepare new hire paperwork, employee status changes, employee exit paperwork, and leave of absence requests.
- Provide training to department heads and act as a consultant regarding Human Resources policies.
- Maintain accurate records for all Accounts Receivable (including collections), and payroll.
- Maintain current resident business files. Maintain Community census data.
- Obtain and maintain all required employee paperwork and manage the employee files.
- Coordinate and maintain employee benefits program. Track employee training to ensure that all employees receive orientation and on-going training.
- Process and code invoices. Ensure timely processing of invoices, and follow up on payments as needed.
- Process and distribute monthly private pay residents statements.
- Confirm and submit payroll on a bi-weekly basis.
- Maintain confidential (HIPAA compliant), accurate, and appropriate records for each resident, prospective resident and employee of the community.
- Coordinate with IT department on all office equipment
- Manage contract and price negotiations with office vendors, and service providers.
Food Service Worker
Taco Bell
07.2017 - 02.2021
- Cleared prep tables, service counters and steam tables for kitchen staff usage
- Replenished ingredients to maintain stock levels for food preparation demands
- Fielded client queries, addressed customers' needs and served food to customers
- Cleaned and sanitized food service equipment before and after meal services
- Arranged kitchen workstations and equipment before opening establishment to guests
- Trained in multiple kitchen stations to offer skilled support during rush periods
- Followed exact health code standards to help establishment maintain exceptional ratings
- Suggested additional items such as side dishes, drinks and desserts to increase per-customer revenue
- Helped customers feel welcome from first greetings to maintain positive atmosphere
- Counted money in cash drawers and balanced drawer at beginning and end of shift
Crew Member
Wendys
02.2013 - 03.2017
- Operated grills, deep-fat fryers and griddles to cook large volumes of menu items
- Greeted customers to take food orders and provide information about menus
- Inspected and cleaned food preparation areas, equipment, work surfaces and serving areas to verify safe and sanitary food-handling practices
- Wrapped sandwiches, hot entrees and desserts for serving or takeout
- Stocked, cleaned and restocked workstations and display cases
- Operated cash register to receive payment from customers in cash or credit card form
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Communicated with customers regarding orders, comments and complaints
- Assisted new team members with responsibilities through effective training, on-going mentoring and hands-on support
- Filled soft drinks, brewed coffee and prepared tea for customers
Manager
Footprint
06.2011 - 10.2013
- Supported back office hiring and employment processes
- Improved team member performance through motivation and training
- Tracked labor, sales and inventory and managed operations to maximize returns
- Communicated policy updates to department, answered questions and monitored compliance
- Coordinated resources and schedules to meet targets and adhere to deadlines
- Performed facility checks to verify cleanliness and client safety
- Managed employee performance through disciplining, coaching and counseling
- Used POS system to scan customer purchases, calculate prices and process transactions
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported company mission and values through honesty, integrity and high-quality performance
Education
CRIMINAL JUSTICE
Ventura college
Ventura, CaHIGH SCHOOL DIPLOMA -
Ventura high school
Ventura, CA08.2008
Skills
- Organization
- Task prioritization
- Time management
- Problem solving
- Adaptability
- Team work
- Attention To Detail
- Decision-making
Timeline
Business Office Manager
Lexington
03.2021 - 10.2024
Food Service Worker
Taco Bell
07.2017 - 02.2021
Crew Member
Wendys
02.2013 - 03.2017
Manager
Footprint
06.2011 - 10.2013
CRIMINAL JUSTICE
Ventura college
HIGH SCHOOL DIPLOMA -
Ventura high school
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