Mayra Guzman
Sterling,VA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
General Director
RGA Real Great Academy
03.2022 - 03.2024
- Drove continuous improvement efforts across all functional areas of the organization by setting clear goals and objectives with measurable results.
- Strengthened customer relationships through exceptional service standards, prompt issue resolution, and proactive account management practices.
Administrator
RGA Real Great Academy
01.2021 - 02.2022
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Translator and Interpreter
Greenroad Bolivia S.R.L
02.2019 - 12.2020
- Translated documents from spanish to english.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
English Teacher
RGA Real Great Academy
02.2017 - 12.2018
- Developed innovative lesson plans to engage students in English language learning.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Bachelor of Science - Medicine
Nuestra Senora De La Paz University
Andres Munoz 2469, La Paz, Bolivia12-2016
High School Diploma -
San Francisco De La Tercera Orden School
Sagarnaga 228, La Paz, Bolivia12-2008
Skills
- Bilingual
- Continuous improvement
- Problem solving
- Multitasking and organization
- Team collaboration
- Leadership development
- Team building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Director
RGA Real Great Academy
03.2022 - 03.2024
Administrator
RGA Real Great Academy
01.2021 - 02.2022
Translator and Interpreter
Greenroad Bolivia S.R.L
02.2019 - 12.2020
English Teacher
RGA Real Great Academy
02.2017 - 12.2018
Bachelor of Science - Medicine
Nuestra Senora De La Paz University
High School Diploma -
San Francisco De La Tercera Orden School
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