Mayra Haz Silva
Fresh Meadows,NY
Summary
Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Manhattan, NY
08.2022 - Current
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Maintain a basic knowledge of all Bank of America products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank secrecy act; privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts
- Generate customer loyalty
- Proactively resolve customer complaints or other issues
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Maintained records of all customer interactions in a secure database system.
- Monitored changes in market conditions to ensure compliance with all applicable regulations and laws governing banking activities.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Educated clients about various banking products available at the institution.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Advised customers on bank products, services and financial planning options.
Associate Banker
Chase Bank
Corona, NY
01.2021 - 07.2022
- Engaging clients by welcoming them warmly, using the clients name whenever is possible and thanking them all the time.
- Reconciled cash and checks against computer records at end of shift.
- Keep all customers information private.
- Electronically record every transaction during the day.
- Count the cash at the beginning and at the end of the day.
- Take cash, checks, debit cards, and other payment forms from customers.
- Place customers orders like certify checks, money orders and counter checks.
- Update customers information.
- Follow all the procedures of the bank.
- Call bank support for a client’s claim.
- Open new accounts.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Teacher Asistant
YMCA
New York
08.2018 - 03.2020
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Attended faculty meetings as requested by the lead teacher.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Protected confidential information related to staff and families.
- Participated in parent-teacher conferences to discuss children's development and progress.
Education
Associate degree (Psychology) -
Guayaquil University
Skills
- Business Development
- Self Motivation
- Customer Service-Oriented
- Creative Thinking
- Sales expertise
- Problem-solving abilities
- Employee Motivation
- Cross-Selling Products
- Organizational Skills
- Customer care experience
- Local targeting
- Client Engagement
- Sales Techniques
Languages
- Spanish
- English
Certification
- Digital Marketing and Ecoomerce.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Relationship Banker
Bank of America
08.2022 - Current
Associate Banker
Chase Bank
01.2021 - 07.2022
Teacher Asistant
YMCA
08.2018 - 03.2020
Associate degree (Psychology) -
Guayaquil University