Mayra Hernandez
Somerdale,NJ
Summary
Motivated employee fluent in both English and Spanish and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase efficiency. Experienced front desk employee with background in customer service and retail driven to apply outstanding hospitable skills at current position. Detail-oriented, friendly and hardworking. Consistently prompt and willing to work a flexible schedule.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Articolo Orthodontics
06.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Retail Associate
Aldi
07.2019 - Current
- Provided every customer with professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Greeted customers upon entrance and handled all cash and credit transactions
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Assisted customers and provided excellent customer service.
Shift Supervisor
Greens And Grains
04.2017 - 03.2019
- Motivated team members to complete assigned tasks and perform at exceptional levels
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Collaborated with team members to improve performance and implement training updates
- Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials
- Assisted store management with meeting standards of service and quality in daily operations.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJSkills
- Data collection and analysis
- Proficient in Word and Excel
- Conversant in both Spanish and English
- Quick learner
- Friendly demeanor
- Safety awareness
- Manual dexterity
- Record keeping and bookkeeping
Employment Objective
Seeking a position that is more intellectually challenging, which offers opportunity for personal and professional growth and opportunities for future advancement. An ideal position would allow me to use my bilingual skills.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Articolo Orthodontics
06.2023 - Current
Retail Associate
Aldi
07.2019 - Current
Shift Supervisor
Greens And Grains
04.2017 - 03.2019
High School Diploma -
Atlantic City High School
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