Mayra Hernandez
Los Fresnos,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Southwest Key Programs- Casa Padre
Brownsville , TX
12.2019 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Service Representative
HEB Grocery Store
Port Isabel, TX
05.2013 - 10.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Brownsville, TX12-2024
Associate of Arts - Psychology
Texas Southmost College
Brownsville, TX05-2023
Skills
- Computer Skills
- Time Management
- Travel Planning
- Policy and procedure modification
- Customer and client relations
- Confidential Document Control
- Professional and mature
Timeline
Administrative Assistant
Southwest Key Programs- Casa Padre
12.2019 - Current
Customer Service Representative
HEB Grocery Store
05.2013 - 10.2018
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Associate of Arts - Psychology
Texas Southmost College
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