MAYRA HERNANDEZ
OAKLAND,California
Summary
HARDWORKING PROFESSIONAL WITH 14 YEARS OF EXPERIENCE AND A PROVEN KNOWLEDGE OF BACK OFFICE OPERATIONS, ADMINISTRATIVE SUPPORT AND CUSTOMER SERVICE, AIMING TO LEVERAGE MY ABILITY TO SUCCESSFULLY FILL ANY OPEN/AVAILABLE ROLE AT YOUR COMPANY.
Overview
15
15
years of professional experience
Work History
OPERATIONS ASSISTANT
EHRET CO PLUMBING
03.2011 - Current
- Communicated with dispatch to convey delays and adjust delivery plans.
- Trained new staff on company procedures, promoting consistency and adherence to standards.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated daily operations, ensuring efficient workflow across plumbing projects.
- Managed scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Passionate about learning and committed to continual improvement.
- Researched billing errors and discrepancies to initiate corrective action.
- Provided excellent customer service by promptly resolving billing inquiries or disputes.
- Increased billing accuracy by reviewing and validating invoices before submission.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Conducted regular reviews of company online banking to match Quickbooks data entries..
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Handled petty cash transactions accurately, ensuring proper accounting records.
- Managed accounts receivable, ensuring timely collection of payments and minimizing outstanding balances.
- Managed communication between drivers and clients to resolve issues and provide updates efficiently.
- Trained new dispatch staff on operational protocols, software, and customer service standards.
Education
High School Diploma -
OAKLAND TECHNICAL HIGH SCHOOL
OAKLAND CA 06-2005
Skills
- Professional and friendly
- Billingual
- Administrative support
- Hiring and training
- Office supply management
- Recordkeeping
- Client scheduling
- Schedule coordination
- Documentation and reporting
- Bookkeeping
- Multitasking Abilities
- Professional and mature
- Excel spreadsheets
- Administrative background
- Organizational skills
- Documentation and recordkeeping
- Filing and data archiving
- AR/AP
- QuickBooks expert
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Telephone and email etiquette
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- 3yrs completed at SFSU
- Chabot College Credits
Timeline
OPERATIONS ASSISTANT
EHRET CO PLUMBING
03.2011 - Current
High School Diploma -
OAKLAND TECHNICAL HIGH SCHOOL