Mayra Hernandez
Hoffman Estates,IL
Summary
Bilingual Spanish/English professional with extensive experience in dental administration, patient care, and customer service. Skilled in managing inventory and returns operations while effectively balancing multiple priorities in fast-paced settings. Strong communicator with a history of fostering positive relationships and maintaining professionalism. Competent in Microsoft Word, Excel, and various administrative systems, with a capacity for quickly mastering new technologies and workflows.
Overview
6
6
years of professional experience
Work History
Receptionist
ABC Dentistry & Orthodontics
Schaumburg, Illinois
03.2024 - Current
- Provide professional and friendly front-desk service in a high-volume dental office.
- Answer and manage a high volume of incoming phone calls while assisting patients with questions and requests.
- Schedule and coordinate patient appointments and recalls.
- Verify dental insurance coverage and patient information.
- Request and obtain previous patient records and X-rays.
- Assist patients throughout their visits and help ensure a positive experience.
- Manage multiple priorities efficiently while maintaining accuracy and professionalism.
- Work closely with doctors, staff, and management to support smooth daily office operations.
Ceva Logistics
Returns Department
Carol Stream, Illinois
10.2022 - 02.2024
- Processed returned consumer electronics and verified client return orders.
- Managed inventory and corrected serial-number information for electronic products.
- Created and maintained Excel spreadsheets and communicated with clients by email.
- Researched package tracking information and investigated return discrepancies.
- Reviewed potential fraudulent packages and researched related client information.
- Facilitated communication by translating information between English and Spanish.
- Collaborated with staff and management to resolve issues and maintain accurate records.
Receptionist
Cornerstone Dental
Roselle, Illinois
04.2020 - 05.2022
- Answered phones and scheduled patient appointments.
- Supported daily office organization and patient service operations.
- Managed patient recall activities.
- Performed insurance verifications.
- Assisted with presentation of treatment plans.
- Organized and coordinated morning team huddles.
Education
Associate of Science - Sonography
William Rainey Harper College
Palatine, IL08-2026
Skills
- Reception & Front Desk Operations
- Appointment management
- Patient care
- Insurance Verification
- Patient Record Maintenance
- Patient Check-In Procedures
- Data management
- Microsoft Word & Excel
- Email & Client Communication
- Bilingual: English & Spanish
- Time management
- Strong Organizational Skills
- Team leadership
- Troubleshooting skills
- Quick adaptability
Timeline
Receptionist
ABC Dentistry & Orthodontics
03.2024 - Current
Ceva Logistics
Returns Department
10.2022 - 02.2024
Receptionist
Cornerstone Dental
04.2020 - 05.2022
Associate of Science - Sonography
William Rainey Harper College