MAYRA HERRERA
Miami
Summary
Energetic and driven customer service professional with experience as a Bank Teller and Cashier. Bilingual (Spanish–English), highly organized, and reliable, thriving in fast-paced environments while delivering exceptional service and building strong customer relationships. Committed to contributing to team success and driving customer satisfaction in a growth-focused company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lunas & Hannas LLC
07.2024 - 07.2025
- Provided high-quality customer support via phone, email, and in-person interactions.
- Resolved customer inquiries, concerns, and product issues with professionalism and accuracy.
- Maintained detailed records of customer interactions, resolutions, and follow-up actions.
- Processed orders, returns, and service requests in a timely manner.
- Collaborated with internal departments to ensure fast and effective problem resolution.
- Delivered product knowledge and guidance to help customers make informed decisions.
- Ensured customer satisfaction by offering friendly, efficient, and solution-focused service.
Bank Teller II
TD Bank
10.2019 - 06.2021
- Verified check amounts, details, and fraud indicators to maintain transaction integrity.
- Performed precise cash counts using both manual and machine processes.
- Assisted customers with account openings, closures, and service enrollments.
- Managed special banking procedures including stop payments, check orders, and identity theft investigations.
- Promoted banking products and services, consistently meeting sales targets.
- Built strong customer relationships through effective communication.
- Delivered friendly, attentive service throughout every transaction.
- Counted and packaged currency and coins with high accuracy.
Cashier
Rice Mediterranean Kitchen
12.2015 - 09.2019
- Resolved customer concerns by providing knowledgeable, professional support.
- Managed cash and card transactions efficiently and accurately.
- Performed beginning and end-of-shift cash counts.
- Guided customers in using self-checkout stations.
- Executed store opening and closing procedures.
- Supported inventory management, stocking, and merchandising tasks.
- Trained 10+ new cashiers to ensure consistent customer service and operational standards.
Education
Bachelor of Science (B.S.) - Business Administration – Finance (Candidate)
Florida International University
Miami, FL01.2026
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Miami Dade College – Wolfson Campus
Miami, FL01.2007
Professional in Tourism Operation (U.S.)
University of Cartagena
Cartagena, Bolívar01.2006
Skills
- Customer Service Excellence
- Cash Handling & Transaction Accuracy
- High-Volume Task Prioritization
- Team Leadership & Training
- Time Management & Organization
- Self-Discipline & Reliability
- Bilingual: Spanish–English
- MS Office (Word, Excel, PowerPoint)
Timeline
Customer Service Representative
Lunas & Hannas LLC
07.2024 - 07.2025
Bank Teller II
TD Bank
10.2019 - 06.2021
Cashier
Rice Mediterranean Kitchen
12.2015 - 09.2019
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Miami Dade College – Wolfson Campus
Professional in Tourism Operation (U.S.)
University of Cartagena
Bachelor of Science (B.S.) - Business Administration – Finance (Candidate)
Florida International University