Hi, I’m
Mayra Johnson
Insurance Sales
Desoto
Summary
Dynamic Inside Sales Representative with a proven track record at State Farm, excelling in customer service and relationship development. Achieved consistent sales growth through consultative selling and effective upselling techniques. Known for exceptional communication skills and meticulous attention to detail, driving client satisfaction and retention in a fast-paced environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Overview
14
years of professional experience
Work History
State Farm
Inside Sales Representative
08.2019 - Current
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Trained new customer service representatives on best practices, policies and procedures.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Completed deposits and took them to bank.
Farmers Insurance Agency
Insurance Customer Service Representative
01.2017 - 12.2018
Job overview
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Set up customer payment plans to cover annual policies and renewals.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Conducted detailed policy reviews to advise customers on optimal coverage options.
- Fostered strong relationships with policyholders to promote loyalty and retention.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
State Farm
Insurance Customer Service Representative
08.2011 - 12.2017
Job overview
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Managed a diverse portfolio of accounts, offering personalized attention to each client to foster loyalty and trust.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Connected with prospective clients to set appointments.
- Generated sales by recommending policies and add-ons.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Education
Mercedes High SchoolMercedes
High School Diploma
05-1998
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Driven
- Issue resolution
- Data entry
- Client relationship management
- Customer relationship building
- Documentation and reporting
- New business development
- Goal setting
- Sales expertise
- Closing techniques
- Salesforce CRM
- B2B sales
- Sales closing
- FLUENT IN [LANGUAGE]
- Prospect Follow-up
- Client retention
- Opportunity identification
- Goals and performance
- Payment processing
- Account acquisition
- Sales representative of the month award
- Verbal and written communication
- Dependable
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
- Active listening
- Problem-solving
- Account servicing
- Multitasking
- Cash handling
- Decision-making
- Time management
- Processing payments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inside Sales Representative
State Farm
08.2019 - Current
Insurance Customer Service Representative
Farmers Insurance Agency
01.2017 - 12.2018
Insurance Customer Service Representative
State Farm
08.2011 - 12.2017
Mercedes High School
High School Diploma
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