Mayra Lara
Bentonville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
Friendship Pediatric Services
06.2023 - Current
- Worked along side BCBA in team building needs.
- Used Microsoft Excel to create team members weekly schedule.
- Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Collected data on client behaviors, allowing for ongoing analysis and adjustments to treatment plans.
- Assisted in proving parent coaching sessions, empowering families with knowledge and tools to support their child''s progress at home.
- Maintained detailed records of client progress, ensuring accurate documentation for reporting purposes.
- Promoted client safety during therapy sessions by adhering to risk management guidelines and procedures.
Registered Behavioral Technician
Friendship Pediatric Services
03.2022 - Current
- Provided Applied Behavioral Analysis play therapy to children with ASD
- In center and home setting
- Enhanced client progress by implementing individualized behavior intervention plans.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
Registered Behavioral Technician
Autism In Motion Clinics
07.2021 - 03.2022
- Provided Applied Behavioral Analysis play therapy to children with ASD in a clinical setting
- Enhanced client progress by implementing individualized behavior intervention plans.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
Order/ Transportation Management
Global Supplier Solutions
06.2020 - 07.2021
- Manage drop-ship orders and transportation for different retailers
- Enhanced customer satisfaction through proactive communication and timely issue resolution.
- Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
- Organized warehouse layout to maximize space utilization while maintaining accessibility for loading/unloading purposes.
Customer Service Representative
Global Supplier Solutions
10.2019 - 06.2020
- Answering phone calls in assistance to customers' needs for replacement parts for arcade games
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Lead
Planet Fitness
02.2019 - 09.2019
- Acting manager on weekends
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
Education
Proficiency Certificate - Criminal Justice
Northwest Arkansas Community College
Bentonville, AR01.2019
Rogers Heritage High School
Rogers, AR01.2019
Northwest Arkansas Community College
Bentonville, AR01.2019
Northwest Arkansas Technical Institute
01.2019
Skills
- Bilingual
- Excellent communication skills
- Quick study
- Patient, Respectful, and Responsible
- Multitasking
- Leadership and supervision
- Data Collection
- Client Relationship Development
- Analytical Thinking
- Paperwork Processing
- De-Escalation Techniques
Certification
- Proficiency in Law Enforcement Administration
- Registered Behavioral Technician
- Certified -Crisis Prevention Training
- CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Registered Behavior Technician
Friendship Pediatric Services
06.2023 - Current
Registered Behavioral Technician
Friendship Pediatric Services
03.2022 - Current
Registered Behavioral Technician
Autism In Motion Clinics
07.2021 - 03.2022
Order/ Transportation Management
Global Supplier Solutions
06.2020 - 07.2021
Customer Service Representative
Global Supplier Solutions
10.2019 - 06.2020
Shift Lead
Planet Fitness
02.2019 - 09.2019
Proficiency Certificate - Criminal Justice
Northwest Arkansas Community College
Rogers Heritage High School
Northwest Arkansas Community College
Northwest Arkansas Technical Institute
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