Mayra Lopez
North Hollywood,CA
Overview
10
10
years of professional experience
Work History
Director
Enriched Social Opportunities For Learning
Lake Balboa, CA
09.2017 - 12.2020
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Collaborated with management, and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Trained and managed coworkers and discussed issues to provide resolution and apply best practices.
- Worked with clients and employees to arrange schedules.
- Established performance goals for each group of clients and provided feedback on methods for reaching those milestones.
- Developed and maintained positive relationships with employees.
- Resolved all issues efficiently.
Assistant
American Income Tax
Panorama City, CA
02.2015 - 10.2018
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Keyed all data into Microsoft WORD and Microsoft EXCEL
- Managed and completed paperwork and overall office administration operations.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Triaged incoming calls on phone systems and directed based on clients needs.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered incoming calls daily to resolve issues and schedule appointments.
Customer Service Associate
The Home Depot
Canoga Park, CA
03.2014 - 09.2017
- Provided basic technical support for clients on wide range of company products.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Recommended items to customers based on specific needs and explained features and benefits.
- Skilled using cash register including processing sales discounts and refunds.
- Developed and actualized customer service initiatives to decrease wait times.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
High School Diploma -
Birmingham Community Charter High School
05.2013 - 05.2013
No Degree - Business Administration And Management
Los Angeles Valley College
No Degree - Real Estate
West Los Angeles College
Skills
Verbal and written communication
Additional Information
Skills:
Bilingual, computer skills, motivated, energetic, honest, trustworthy, and enthusiastic, hard worker, quick to learn, work well with others. Accuracy in inventory and record keeping, understanding in MS Excel, MS Word, E-mail. Have the ability to multitask and meet multiple deadlines. Finally, I am able to maintain a professional working relationship with all departments.
Additional Education Information:
I speak, read, and write fluently in English as well as in Spanish. I am a motivated self-starter with a strong desire to learn. I am goal oriented, quick learner, excellent communication skills, hard worker and have a professional appearance and attitude.
Personal Interests:
People in general I find interesting, I believe I have good communication skills. I am able to work well with people in various positions and departments within any company, outside customers or vendors.
Timeline
Director
Enriched Social Opportunities For Learning
09.2017 - 12.2020
Assistant
American Income Tax
02.2015 - 10.2018
Customer Service Associate
The Home Depot
03.2014 - 09.2017
High School Diploma -
Birmingham Community Charter High School
05.2013 - 05.2013
No Degree - Real Estate
West Los Angeles College
No Degree - Business Administration And Management
Los Angeles Valley College
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