Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Mayra Lopez
Houston,TX
Summary
Overview
7
years of professional experience
Work History
Dora's Cleaning Service
Housekeeper
06.2017 - Current
Job overview
- Maintain all cleaning equipment, supplies, and products; ensure safe and sanitary storage and care of products
- Perform general sweeping, scrubbing, and mopping of hardwood, laminate, or tiled floors as needed
- In charge of vacuuming equipment; vacuum and clean carpets and perform further treatments such as shampoo or stain-removal as needed
- Dispose of trash from bins and containers
- Dust and polish furniture and room accessories as needed
- Scrub sinks, basins, bathtubs, showers, and toilets in private and public bathrooms
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Change linens and gather used linens such as sheets or towels for laundering
- Clean windows, glass surfaces, mirrors, and counters as needed
- Keep all public spaces neat and tidy
- Report repairs and replacements needed when encountered
Vroom
Associate Funding Specialist
11.2020 - 09.2022
Job overview
- Organize customer data information in a customer’s file for efficient processing including, sorting and/or preparing hard copy records for scanning document to electronic images
- Manage open contracts pending funding approval from our external bank lender partners
- Efficiently perform quality assurance in Salesforce software and verify a deals readiness for the used vehicle sale shipping process
- Review and authenticate sensitive materials such as a driver’s license, auto insurance, and vehicle titles
- Verify the structure and configuration of consumer contracts when they sell or purchase a vehicle with Vroom
- Analyze customer credit bureaus and identify information and services to meet customers financial needs
- Confidentiality manage, analyze, and process customer’s credit score based applications, ensuring accuracy of customer data, and adherence to Vroom's processing policies
- Assist customers with their questions related to their contracts or the overall process
- Own consistent follow ups on pending transactions
- Educated customers on financial products and processes
- Handle customer escalations with the ability to de-escalate issues
- Learned cross functionally to work in different projects helping accounting, acquisitions, title department when needed
- Provide excellent customer service through interactions with customers through phone calls, instant chat messages, and emails with empathy to demonstrate care, build relationships, and complete requested transactions
First Cash Financial Services
Loan Officer
04.2018 - 01.2019
Job overview
- Proactively educate customers on utilizing available products to identify customer needs in order to effectively refer products and services for payday loans and car title loans
- Maintain a correct supply of cash and currency for all drawers and master safe
- Balance, reconcile cash drawer by providing cash transactions; counting currency and coins; Prepare cash and check deposits and turn in excess cash for pick up by bank
- Use a computer to prepare weekly budget accounting audits, manage filing systems, answer incoming calls, faxes, and emails
- Adhere to operations, including legal, corporate, and regulatory procedures to ensure safety and security
- Resolve account service issues and respond to customer inquiries promptly and effectively
- Deliver outstanding customer service by executing financial transactions in accordance with policies.
Office Depot
Sales Consultant
09.2017 - 01.2018
Job overview
- Process information/merchandise through POS register system handle returns, exchanges, import orders and process pick up orders with a computer
- Responsible for engaging and providing an exceptional customer service experience
- Build ongoing customer relationships and becoming a trusted advisor
- Assist customers finding location of merchandise, answer questions and phone inquiries
- Utilizing advanced selling skills and knowledge, including cross-selling of products and services to meet the customer’s needs
Pappasito’s Cantina
Hostess
10.2016 - 04.2017
Job overview
- Manage in- person and telephone inquiries, customer service inquiries and scheduled reservation bookings
- Navigated floor map and planned seating arrangements, walked guest to designated table, give information about specials, handle special guest requests and provide menu information
- Train new hostess on service policies and safety procedures
- Insured an organized and orderly presentable dining room, lobby and bar area
Education
Lone Star College - University Park
Associate Degree from Accounting
06.2025
University Overview
Aldine Senior High SchoolHouston,TX
High School Diploma
06.2016
University Overview
Skills
- Microsoft Office - Data entry, Word, Excel, Powerpoint
- Email- Filters, folders, mail merge
- Phone skills- Voicemail, hold, forwarding, phone etiquette
- Google Workspace, Google Spreadsheets, Google Docs, Googles Sheets, Google meeting, Zoom, Slack
- Credit and Debt Card Processing
- 10-key calculator touch skills
- Able to use basic office equipment, including copy printer machine, Mac computer, Apple products, or Windows personal computer, and fax machine
- Reviewing Credit Information
- Deposit and Payment Collection
- Loan and Transactions Advisory
- Financial Data Collection
- Online Website Navigation, Experience working from Home
Languages
Spanish
Limited Working
Timeline
Associate Funding Specialist
Vroom
11.2020 - 09.2022
Loan Officer
First Cash Financial Services
04.2018 - 01.2019
Sales Consultant
Office Depot
09.2017 - 01.2018
Housekeeper
Dora's Cleaning Service
06.2017 - Current
Hostess
Pappasito’s Cantina
10.2016 - 04.2017
Lone Star College - University Park
Associate Degree from Accounting
Aldine Senior High School
High School Diploma
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