Mayra Lopez

~Conducted second vehicle deliveries and off-site encore appointments.

~Assist service clients with new vehicle info, test drives, and product questions.

~Capture and relay sales and trade-in leads to management.

~Coordinate 1,000-mile courtesy services, including scheduling and customer follow-up.

~Stage and maintain sales vehicles in the service area for visibility and presentation.

~Support sales promotions and VIP service experiences.

~Completed brand training and shadowed sales team to develop product and customer service expertise.

~Participated in company events and product presentations.

~CRM & Inventory Tools (e.g., Provision, VinSolutions)

Delivered timely and accurate status updates to clients regarding parts availability and service progress.

~Quoted routine maintenance and repair services based on manufacturer guidelines and dealership pricing.

~Scheduled service appointments, ensuring optimal technician availability and customer convenience.

~Managed over 50 customer calls per day and Increased sales by 10%.

~Arranged courtesy vehicles and coordinated client pick-up/drop-off services, including home and office locations.

~Supported warranty and recall processes, assisting clients in navigating coverage and service timelines.

~Performed receptionist and cashier duties, managing client check-in/out and payment processing with professionalism.

~Acted as a First Impressions Associate, greeting guests and ensuring a welcoming and upscale experience.

~Assisted customers and technicians at the parts counter, ensuring accurate and timely part distribution

~Processed wholesale and online parts orders with efficiency and attention to detail

~Managed warranty claims in compliance with manufacturer guidelines

~Conducted regular inventory checks and restocked parts to maintain optimal inventory levels

~Collaborated closely with technicians to supply required parts promptly for service and repair work

~Provided accurate parts quotes to service advisors and retail clients, including checking availability through local warehouses

~Handled merchandise, organized stock, and maintained clean and efficient parts storage areas

~Supported clients with recall information and part eligibility

~Created purchase orders (P.O.s) for vendors and managed incoming orders

~Utilized dealership software systems such as Reynolds and Reynolds for daily operations