Mayra Lopez Rojas
Needham,MA
Summary
Dynamic professional with a versatile background in management. Known for implementing strategies that drive operational efficiency, enhance inventory management, and ensure compliance with safety regulations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Harvard University
Boston, Massachusetts
10.2023 - Current
- Assisted in daily operations and employee scheduling for efficient workflow.
- Maintained inventory records and ensured supplies were adequately stocked.
- Managed customer service inquiries and complaints in a timely manner.
- Contributed to the preparation of reports for upper management review.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Assistant Manager
Needham Golf Club
Needham, Massachusetts
09.2010 - Current
- Coordinated team meetings to discuss project updates and address challenges.
- Managed inventory levels and ordered supplies to meet operational needs.
- Trained new employees on company policies and procedures for compliance.
- Monitored team performance and provided feedback to improve efficiency.
- Resolved customer inquiries and issues with professionalism and care.
- Supported management in evaluating employee performance and development needs.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Needham Bank
Needham, Massachusetts
05.2021 - 10.2023
- Trained new team members on banking procedures and compliance standards.
- Coordinated branch activities to enhance customer engagement and satisfaction.
- Supported senior management in implementing new policies and procedures.
- Developed and implemented strategies to improve customer service, increase sales, and reduce operating costs.
- Encouraged team collaboration among employees at all levels of the organization.
- Identified areas for improvement in processes and systems within the bank branch.
- Analyzed financial data to identify trends in customer needs and preferences.
- Communicated effectively with other departments to coordinate projects or initiatives.
- Created and maintained reports and journals for loans and transactions.
- Managed staff schedules to ensure optimal coverage during peak hours.
Assistant Manager
Bank of America
Framingham, Massachusetts
06.2019 - 04.2021
- Implemented process improvements to enhance operational efficiency within the branch
- Implemented process improvements to enhance operational efficiency within the branch.
- Maintained compliance with banking regulations and internal policies diligently.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in daily operations and customer service at community banking institution.
Store Manager
Mc Donalds
Norwood, Massachusetts
01.2003 - 01.2013
- Managed daily store operations and ensured adherence to company policies.
- Supervised and trained team members to enhance customer service skills.
- Coordinated inventory management and restocking processes efficiently.
Education
Economist - Economy And Data Science
Pontificia Universidad Javerian
Bogota Colombia06-2003
Elective - Time Series (Statistics)
Pontificia Universidad Javeriana
Bogota Colombia06-2003
High School Diploma -
Sans Facon
Bogota Colombia11-1997
Skills
- Effective communication
- Time management
- Motivational leadership
- Conflict resolution
- Compliance monitoring
- Customer relationship management
- Team coordination
- Process improvement
- Strategic planning
- Data analysis
Languages
Spanish
Native/ Bilingual
Portuguese
Full Professional
Certification
- Emotional Intelligence Class
- Management Time Excellence Class
Timeline
Assistant Manager
Harvard University
10.2023 - Current
Assistant Manager
Needham Bank
05.2021 - 10.2023
Assistant Manager
Bank of America
06.2019 - 04.2021
Assistant Manager
Needham Golf Club
09.2010 - Current
Store Manager
Mc Donalds
01.2003 - 01.2013
Economist - Economy And Data Science
Pontificia Universidad Javerian
Elective - Time Series (Statistics)
Pontificia Universidad Javeriana
High School Diploma -
Sans Facon