Summary
Overview
Work History
Education
Skills
Timeline

Mayra Lua

Indio,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Entrepreneur

Self Employed Services
Indio, Ca
01.2021 - Current
  • Maintained relationships with key clients to secure repeat business.
  • Established pricing structures for products and services.
  • Organized events such as trade shows, workshops.

Elderly Caregiver

Healing hands
Palm Desert, California
01.2018 - 01.2021
  • Provided emotional support during end-of-life transitions.
  • Transported clients to doctor appointments or other necessary outings.
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Respected the privacy, dignity and confidentiality of each client served.

Education

High School Diploma -

Indio High School
06-2004

Medical Assistant -

Milan Institute - Palm Desert
01-2004

Some College (No Degree) -

College of The Desert

Skills

  • Time Management
  • Quality program protocols
  • Data Confidentiality
  • Patient Companionship
  • First aid and safety
  • Client safety and first aid
  • Meal Preparation
  • Activities of Daily Living
  • Basic Housekeeping
  • Client documentation
  • Compassionate client care
  • Patient Care
  • Care Plan Development
  • Appointment Scheduling
  • Consultative Sales
  • Scheduling
  • Call Management
  • Multi-Task Management
  • Complaint Handling
  • Problem-solving abilities

Timeline

Entrepreneur - Self Employed Services
01.2021 - Current
Elderly Caregiver - Healing hands
01.2018 - 01.2021
Indio High School - High School Diploma,
Milan Institute - Palm Desert - Medical Assistant ,
College of The Desert - Some College (No Degree),

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Mayra Lua