Mayra Magana

Sales/Bilingual Customer Service Representative

Credit Corp Solution

09.2022 - Current

Assisted customers with Spanish-language inquiries in a timely and professional manner.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
I would do many researches and receive many inbound calls from clients/customers.
I would offer the clients/customers the best options to help them or convince them so they can to pay there debt. Also give them all the details or questions they have to pay there debt.
Utilized Spanish/ English proficiency to build relationships with Spanish/ English-speaking customers.
Maintained and managed customer files and databases.
Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved customer inquiries and complaints quickly.
Developed strong relationships with clients through excellent customer service and regular followups.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.