Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Marcano

DeLand,FL

Summary

Detail-oriented professional with strong skills in team coordination and process improvement. Proven ability to analyze guest feedback and ensure safety compliance, contributing to enhanced housekeeping services and operational efficiency.

Overview

22
22
years of professional experience

Work History

Housekeeping

Service Pro Solutions
Lake Mary , FL
08.2024 - Current
  • Helped maintain a clean and safe environment by performing light housekeeping duties.
  • Performed general housekeeping duties including sweeping, mopping and dusting of warehouse area.
  • Analyzed guest feedback to identify areas of improvement in housekeeping services.
  • Coordinated with housekeeping staff regarding cleaning schedules for occupied rooms.
  • Investigated customer complaints regarding housekeeping services promptly.
  • Communicated with housekeeping staff to ensure rooms were ready for guest arrivals.

Supervisor, Office Cleaning

Sterling Building Services
Lake Mary, FL
10.2019 - 08.2021
  • Supervised daily operations and ensured compliance with safety standards.
  • Coordinated team schedules to optimize workflow efficiency and coverage.
  • Conducted regular inventory checks to maintain stock levels and accuracy.
  • Managed employee performance through feedback sessions and mentorship.
  • Implemented process improvements to enhance team productivity and morale.
  • Monitored equipment functionality and reported maintenance needs promptly.

Cooker, Crew Training

McDonald's
Sanford, FL
09.2016 - 10.2020
  • Assisted team in organizing project materials and resources effectively.
  • Collaborated with team members on developing presentation materials and reports.
  • Participated in team meetings to share insights and contribute ideas.
  • Identified needs of customers promptly and efficiently.

Costumer Service in Tolls

Genesis Security Services
Carolina, PR
03.2005 - 07.2008
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Costumer Service, Cashier

Stores 1,2,3 Inc
Canovanas, PR
03.2003 - 01.2005
  • Processed customer transactions efficiently at busy retail location.
  • Handled cash, credit, and gift card payments accurately.
  • Assisted customers with product inquiries and selections.
  • Collaborated with team members to ensure smooth operations.
  • Resolved customer complaints with professionalism and empathy.
  • Greeted customers and provided friendly customer service.

Education

GED -

Departamento De Educación
Rio Grande, PR
11-2003

Some College (No Degree) -

La Compania De Turismo De Puerto Rico
Rio Grande, PR

Skills

  • Inventory management
  • Safety compliance
  • Team coordination
  • Process improvement
  • Customer feedback analysis
  • Time management
  • Performance evaluation
  • Attention to detail
  • Problem solving
  • Collaborative teamwork
  • Housekeeping proficiency
  • Housekeeping knowledge
  • General housekeeping duties
  • Good housekeeping
  • Classroom housekeeping

Languages

Spanish
Native/ Bilingual

Timeline

Housekeeping

Service Pro Solutions
08.2024 - Current

Supervisor, Office Cleaning

Sterling Building Services
10.2019 - 08.2021

Cooker, Crew Training

McDonald's
09.2016 - 10.2020

Costumer Service in Tolls

Genesis Security Services
03.2005 - 07.2008

Costumer Service, Cashier

Stores 1,2,3 Inc
03.2003 - 01.2005

GED -

Departamento De Educación

Some College (No Degree) -

La Compania De Turismo De Puerto Rico

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