Mayra Marrero
Palm Bay
Summary
Dynamic professional with extensive experience as an Executive Secretary at Bouygues Batiment International, excelling in managing complex schedules and enhancing team productivity. Demonstrated expertise in written communication and cash handling, consistently delivering exceptional customer service and resolving conflicts effectively. Proven ability to maintain accuracy in high-pressure environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier
Thrifty Foods
2135 Palm Bat Rd NE, Palm Bay, FL 32905
09.2023 - Current
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Executive Secretary
AT Commercial
Santa Maria Key, Cuba
03.2003 - 10.2011
- Organized and updated schedules for executives.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Handled confidential information in professional manner.
- Coordinated travel arrangements and bookings for executive staff.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Executive Secretary
Bouygues Batiment International
Santa Maria Key, Cuba
02.2002 - 12.2003
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Handled confidential information professionally.
- Coordinated travel arrangements and bookings for executive staff.
- Collated and distributed agendas and minutes for all executive meetings.
- Wrote reports, executive summaries and newsletters.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
Education
Private Whiteboard Telephony - Secretary
ETECSA
Caibarien, Villa Clara, Cuba 06-2001
English Language
Felix Valera
Villa Clara, Cuba 11-2000
High School Diploma -
Institute EPU
Caibarien, Villa Clara, Cuba 06-1982
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Complaint resolution
- Refunds and exchanges
- Written and verbal communication
- Time management skills
- Complex Problem-solving
- Cleaning and sanitizing
- Cash handling expertise
- Online orders preparation
- Conflict resolution
- Credit and cash transactions
- Daily reporting
- Cash handling and management
- Money handling
- Basic math
- Data entry
- Customer service
- Sales expertise
- Customer assistance
- Attention to detail
- Records maintenance
- Clear communication
- Customer service excellence
Certification
- Certified Executive Secretary, Bouygues Constructions - 2002 - 2003
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Cashier
Thrifty Foods
09.2023 - Current
Executive Secretary
AT Commercial
03.2003 - 10.2011
Executive Secretary
Bouygues Batiment International
02.2002 - 12.2003
Private Whiteboard Telephony - Secretary
ETECSA
English Language
Felix Valera
High School Diploma -
Institute EPU