Mayra Martinez
Bakersfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Call Representative
MJ Jewelry LLC
02.2023 - 08.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Administrative Assistant
Chris Trucking/Valencia Masonry
07.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to Boss.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Picker Packer
Johnston Farms
06.2017 - 03.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Followed safety protocols and procedures to minimize workplace accidents.
- Sorted and organized items in designated areas for easy access.
Customer Service Representative
Aerotek
02.2021 - 03.2021
- Temporary Job assignment
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Mira Monte High School
Bakersfield, CA05.2017
Skills
- Service Promotions
- Professional Relationships
- Operational Efficiency
- Resolve Systems Service Management
- Customer Service
- Administrative Duties
- Microsoft Office
- Policy and Procedure Adherence
- First-Tier Technical Support
- Call Volume and Quality Metrics
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Performance Goals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Representative
MJ Jewelry LLC
02.2023 - 08.2023
Administrative Assistant
Chris Trucking/Valencia Masonry
07.2022 - 02.2023
Customer Service Representative
Aerotek
02.2021 - 03.2021
Picker Packer
Johnston Farms
06.2017 - 03.2022
High School Diploma -
Mira Monte High School
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