Mayra Martinez
Oak Forest,IL
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and profitability at Little Caesars Pizza through innovative staff training and inventory management. Skilled in cash handling and conflict resolution, I foster teamwork and efficiency, driving results and maintaining high standards of service and compliance.
Overview
8
8
years of professional experience
Work History
Micheal's On Main Cafe
Micheal Shoemaker
720 E. Butterfield Road, Lombard, Illinois
01.2013 - 09.2017
- Collaborated with other team members to maintain an organized workspace and provide exceptional customer service.
- Assisted in employee training initiatives, providing new hires with valuable resources to excel in their roles as cage cashiers.
- Demonstrated strong attention to detail while verifying currency denominations and detecting counterfeit bills effectively.
- Contributed to the overall revenue growth by promptly assisting guests with monetary exchanges and transactions.
- Enhanced customer satisfaction by efficiently processing transactions and maintaining accurate cash balances.
- Developed trust among patrons by upholding the highest standards of confidentiality regarding financial information.
- Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.
- Supported a positive work culture within the main cage team through open communication channels with supervisors and colleagues alike.
- Provided excellent guest experiences through friendly interactions and fast resolution of any issues or concerns related to transactions.
- Maintained a clean and orderly workspace, ensuring compliance with health and safety regulations.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
General Manager of Food Service
Little Caesars Pizza
13541 S. Cicero Ave., Crestwood, Illinois
06.2009 - 02.2014
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than [Number] team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Eisenhower High School
Blue Island, IL05.2009
Skills
- Strong Communication Skills
- Patience and Empathy
- Multitasking proficiency
- Critical thinking abilities
- Cash handling expertise
- Banking Procedures Familiarity
- Conflict resolution techniques
- Cash Drawer Balancing
- Financial transactions processing
- Cash Handling
- Records Maintenance
- Inventory Oversight
- Currency counting
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Time management abilities
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Cash Drawer Reconciliation
- Bank Deposit Preparation
Languages
Spanish
Native or Bilingual
Timeline
Micheal's On Main Cafe
Micheal Shoemaker
01.2013 - 09.2017
General Manager of Food Service
Little Caesars Pizza
06.2009 - 02.2014
High School Diploma -
Eisenhower High School