Summary
Overview
Work History
Skills
References
Timeline
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Mayra Rodriguez

Grand Prairie,TX

Summary

Skilled Area Manager with experience mentoring and directing new team members. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

11
11
years of professional experience

Work History

Area Manager

Sev Laser
Dallas, TX
07.2024 - Current
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Resolved conflicts between employees or customers in a professional manner.
  • Assisted Store Managers in preparing annual budget estimates for their respective locations.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Monitored and evaluated district performance to ensure goals were met.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Supervised employees, ensuring optimal productivity.
  • Boosted team morale and overall revenue by creating sales contests.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.

Practice Manager

MD Medical Group
Irving, TX
10.2021 - 06.2024
  • Maintained financial records, including billing and accounts receivable and payable.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Managed vendor relationships for supplies and services related to the practice.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Assisted with development of regulatory compliance systems.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.

Regional Medical Practice Manager

MD Medical Group
Irving, TX
10.2019 - 10.2021
  • Provided oversight of staff performance to ensure compliance with all applicable laws, regulations and standards.
  • Managed the day-to-day operations of a multi-site medical practice, including financials, staffing and patient relations.
  • Established quality assurance protocols within the organization to monitor services provided by physicians and other providers.
  • Coordinated with physicians to develop clinical initiatives that improved patient care outcomes.
  • Created operational plans for short-term and long-term goals of the medical practice.
  • Directed marketing activities to promote new services offered by the practice in order to increase revenue.
  • Engaged with vendors to negotiate contracts for supplies, equipment, software solutions and other resources needed by the practice.
  • Conducted regular meetings with team members to discuss progress on projects, evaluate performance metrics, address any issues or concerns.
  • Supervised administrative personnel responsible for scheduling appointments, billing customers and maintaining records management systems.
  • Assisted in recruiting qualified physicians and other healthcare professionals as needed.
  • Collaborated with IT department on technology upgrades related to electronic health records systems.
  • Oversaw budgeting activities related to capital expenditures associated with expanding or renovating facilities owned by the medical practice.
  • Ordered supplies needed and kept tabs on inventory levels.

Practice Manager

MD Medical Group
Dallas, TX
06.2017 - 08.2019
  • Prepared presentations for board meetings or other committees related to the medical practice.
  • Implemented strategies for increasing patient satisfaction ratings through surveys or feedback forums.
  • Developed and implemented policies and procedures for the medical practice.
  • Ensured compliance with HIPAA regulations, licensing requirements, and other legal standards.
  • Recruited, trained, supervised and evaluated staff members.
  • Coordinated patient care services to ensure quality of care was provided.
  • Managed budgets, financial reports and accounts receivable and payable activities.
  • Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
  • Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
  • Collaborated with physicians on developing treatment plans that were effective yet cost-efficient.
  • Maintained accurate records of all billing information including payments received from patients or insurance companies.
  • Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
  • Analyzed data trends to identify potential areas of improvement in operational processes.

Assistant Manager

MD Medical Group
Irving, TX
02.2017 - 06.2017
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.

Medical Assistant

Patient Place
Irving, TX
02.2014 - 01.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Skills

  • Controlling costs
  • Relationship building and management
  • Supply Chain Management
  • Order Management
  • Operations Management
  • Process Improvement
  • Staff Training
  • Business Development
  • Territory Management
  • Staff Scheduling
  • Staff Training and Development
  • Team Development

References

References available upon request.

Timeline

Area Manager

Sev Laser
07.2024 - Current

Practice Manager

MD Medical Group
10.2021 - 06.2024

Regional Medical Practice Manager

MD Medical Group
10.2019 - 10.2021

Practice Manager

MD Medical Group
06.2017 - 08.2019

Assistant Manager

MD Medical Group
02.2017 - 06.2017

Medical Assistant

Patient Place
02.2014 - 01.2017

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Mayra Rodriguez