Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mayra Martinez

Tempe,AZ

Summary

Dynamic Regional Property Manager with Apartment Management Consultants and RPM Living, adept at budget creation and management, successfully elevating portfolio occupancy above competitors in submarket. Proven track record in staff development and client relations, driving financial growth while enhancing operational efficiency. Recognized for strategic oversight and effective team mentorship in multifamily property management.

Overview

14
14
years of professional experience

Work History

Regional Property Manager

Apartment Management Consultants
03.2024 - Current
  • Managed a portfolio of six successful communities including a lease up, luxury, and class B properties in Gilbert, Scottsdale, Tempe, and Deer Valley totaling 1,889 units and a team of 40 employees.
  • Created weekly performance and monthly financial reports for owners and their partners.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Developed annual operating budgets and forecasts, as well as marketing plans.
  • Analyzed operational information for impact on NRI, EGI, NOI, identified trends and recommended appropriate adjustments.
  • Oversee payables on a weekly basis, review/approve financial reports at month end, and administer reclass and accruals.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Identified and addressed potential safety issues and liability concerns.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Review KPI goals with teams and administer monthly and quarterly incentive plans.
  • Administer agendas and participate in weekly client calls.
  • Oversee site’s on-line/social media presence, and rating scores.

Regional Manager

RPM Living
09.2023 - 02.2024
  • Manage a portfolio of four distressed multifamily properties in Phoenix and Mesa, AZ totaling 1,005 apartment homes and 23 employees.
  • Raised portfolio occupancy from an average of 79% upon takeover in 9/2023 to 90% in 1/2024.
  • Increased rent collections from an average of 72% upon takeover in 9/2023 to 94% in 1/2024.
  • Reduced work order count from an average of 63 open work orders upon takeover in 9/2023 to an average of 8 open work orders in 1/2024.
  • Responsible for financial growth month over month of each site by limiting expenses and delinquency and monitoring growth in NRI, EGI, and NOI.
  • Ensure teams are implementing preventive maintenance plans and coordinating Capx projects and unit renovations.
  • Create and manage budgets and occupancy goals for each site.
  • Respond and troubleshoot any resident complaints that have been escalated to the corporate level.
  • Respond to emergency situations in the most efficient, effective ways possible.
  • Inspect sites multiple times per month to identify possible liabilities, opportunities for improvement, and team mentorship.
  • Hire, train, council, and terminate Property Managers or Maintenance Supervisors if necessary.
  • Oversee payables on a weekly basis and review/approve financial reports at month end.
  • Provide weekly and monthly client reports and site visit notes.
  • Review KPI goals with teams and administer monthly and quarterly incentive plans.
  • Administer agendas and participate in weekly client calls.
  • Oversee site’s on-line/social media presence, and rating scores.

Regional Property Manager

Apartment Management Consultants
09.2019 - 08.2023
  • Managed a portfolio of up to seven successful multifamily properties in Scottsdale, Phoenix, and Mesa, AZ totaling 1,806 apartment homes and 42 employees.
  • Responsible for financial growth month over month and year over year of each site by limiting expenses and delinquency and monitoring growth in NRI, EGI and NOI.
  • Ensure on-site management teams are implementing preventive maintenance plans and coordinating Capx projects while maintaining work order count low and completing turns within the allotted time-frame.
  • Create and manage budgets and occupancy goals for each individual site and successfully exceeded budgeted profit/loss goals quarter over quarter.
  • Respond and troubleshoot any resident complaints that have been escalated to the corporate level.
  • Respond to emergency situations in the most efficient, effective ways possible.
  • Inspect sites multiple times per month to identify possible liabilities, opportunities for improvement, and team mentorship.
  • Hire, train, council, and terminate Property Managers or Maintenance Supervisors if necessary.
  • Oversee payables on a weekly basis and review/approve financial reports at month end.
  • Provide weekly and monthly client reports and site visit notes.
  • Review KPI goals with teams and administer monthly and quarterly incentive plans.


Commercial Business Development Manager

Sun Valley Solar Solutions
07.2018 - 08.2019
  • Execute due diligence for new projects; site inspection, cataloging pertinent information, and identifying possible construction obstructions.
  • Obtain firm quotes from material suppliers, rental equipment providers, engineering firms, and subcontractors.
  • Conduct bid review meetings with the Director of Commercial Sales, Project Manager, and Construction Manager to finalize bid, markup, and strategies.
  • Spearhead kick-off meetings to inform all interested parties of the specific details and end goal of each project.
  • Work with Construction Manager in maintaining an efficient and realistic construction schedule, making adjustments as needed along the way.
  • Responsible for RFQ, RFI, or RPP from receipt, through pricing and review, to final submission.
  • Oversee and approve vendors; quality of work, pricing, and ability to adhere to approved budget.

Regional Property Manager

Apartment Management Consultants
04.2016 - 06.2018
  • Managed a portfolio of five successful multifamily properties in Tempe, Chandler, and Mesa, AZ totaling 1,361 apartment homes and 30 employees.
  • Responsible for financial growth month over month and year over year of each site by limiting expenses and delinquency and monitoring growth in NRI, EGI and NOI.
  • Ensure on-site management teams are implementing preventive maintenance plans and coordinating Capx projects while maintaining work order count low and completing turns within the allotted time-frame.
  • Create and manage budgets and occupancy goals for each individual site and successfully exceeded budgeted profit/loss goals quarter over quarter.
  • Respond and troubleshoot any resident complaints that have been escalated to the corporate level.
  • Respond to emergency situations in the most efficient, effective ways possible.
  • Inspect sites multiple times per month to identify possible liabilities, opportunities for improvement, and team mentorship.
  • Hire, train, council, and terminate Property Managers or Maintenance Supervisors if necessary.
  • Oversee payables on a weekly basis and review/approve financial reports at month end.
  • Provide weekly and monthly client reports and site visit notes.
  • Review KPI goals with teams and administer monthly and quarterly incentive plans.

Community Manager

Apartment Management Consultants
08.2011 - 03.2016
  • Managed Willow Creek Apartments in Tempe, 402 units, and a staff off 8.
  • Successfully managed budget and sales goals to increase profitability while controlling operations expenses.
  • Achieved average occupancy of 97% and kept turnover below 40% which was below average for the Tempe demographic.
  • Ensure property and apartment homes are acceptable to showcase to the public and residents at all times.
  • Keep up with marketing and multi-family trends to ensure that property is priced and advertised effectively.
  • Troubleshoot any resident, management, or staff concerns.
  • Supervised facility operations, including preventive maintenance projects, employee tasks, performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Ensure all staff are up to date with OSHA compliance and all materials on property MSDS regulated.
  • Employee relations including hiring, scheduling, goal setting, coaching, and terminations.


Education

AZ Real Estate License - Active -

Arizona School of Real Estate And Business
Scottsdale, AZ
12-2024

AZ Real Estate License 2002-2012 -

Arizona School of Real Estate And Business
Scottsdale, AZ
10-2002

High School Diploma -

Tempe High School
Tempe, AZ
05-1995

Skills

  • Budget Creation and Management
  • Portfolio Management
  • Staff Development
  • Client and Customer Relations
  • Marketing Program Development
  • Team Recruitment
  • Property Inspections
  • Resident Retention
  • Project Management
  • Facilities Management

Languages

Bilingual in English and Spanish

Interests

  • Foster, donor, and volunteer for One-by-One Animal Rescue founded by a family member in 2012
  • Trained and competed in triathlon events, largest event to date is a Half Ironman
  • Trained and competed in many running events including full marathons, largest event to date is Walt Disney World 393  mile challenge
  • Organize first time and experienced runners to participate in local running events such as Girls on the Run and Pat Tillman Run

Timeline

Regional Property Manager

Apartment Management Consultants
03.2024 - Current

Regional Manager

RPM Living
09.2023 - 02.2024

Regional Property Manager

Apartment Management Consultants
09.2019 - 08.2023

Commercial Business Development Manager

Sun Valley Solar Solutions
07.2018 - 08.2019

Regional Property Manager

Apartment Management Consultants
04.2016 - 06.2018

Community Manager

Apartment Management Consultants
08.2011 - 03.2016

AZ Real Estate License - Active -

Arizona School of Real Estate And Business

AZ Real Estate License 2002-2012 -

Arizona School of Real Estate And Business

High School Diploma -

Tempe High School

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