Mayra Martinez
Spring,TX
Summary
Hard worker and open to learning new skills. Goal-oriented brings comprehensive experience maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Sales Floor Associate
Macy's
The Woodlands, Texas
08.2022 - 07.2023
- Facilitated enrollment in Macy's credit card and loyalty program to enhance customer engagement and retention.
- Restocked inventory and processed shipments to ensure product availability aligned with customer demand.
- Offered coupons and special promotions to increase customer spending.
- Positively engaged with each customer, providing professional and friendly support for their sales and service needs.
- Cultivated a friendly, outgoing atmosphere to foster customer loyalty and improve overall shopping experience.
- Maintained organized sales floor and ensured merchandise was well-displayed.
- Processed transactions accurately at the cash register.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Assisted customers with product selection and answered inquiries.
Sales Floor Associate
Old Navy, Gap
Exton, PA
08.2020 - 03.2022
- Offering and opening Gap credit cards at the register. Enrolling in their loyalty points program reward.
- Engaged customers with professional, polite support for sales and service needs, fostering a welcoming shopping experience.
- Arranged merchandise displays to showcase new styles and attract customers, contributing to enhanced sales.
- Replenished floor stock and processed efficiently shipments to maintain optimal product availability for customer demands.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Replenished floor stock and processed efficiently shipments to maintain optimal product availability for customer demands.
- Maintained organized sales floor and ensured merchandise was well-displayed.
- Processed transactions accurately at the cash register.
Convention Services Coordinator
PROCONSA
Mexico City, MX
12.2009 - 09.2013
- Coordinated logistics for events and activities, ensuring seamless execution and client satisfaction.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, including venue scheduling and accommodations, facilitating successful events.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Stayed current with event trends and organizational culture, optimizing the experience cycle.
- Managed content development for meeting and conference agendas.
- Maintained files with contracts, agreements and work orders in client-specific platforms.
- Maintained close communication with clients, promptly addressing service issues to enhance event experience.
Education
Bachelor of Administrative Studies - Hospitality Administration And Management
Universidad Autónoma Del Estado De Hidalgo
Pachuca De Soto, Hidalgo 08.2001 - 12.2005
Skills
- Visual merchandising
- POS system operation
- Inventory management
- Recordkeeping
- Organization
- Customer engagement
- Active listening
- Fluent in Spanish
- Customer relationship management
- Event coordination
- Friendly demeanor
- Customer service
- Hospitality and accommodation
Skills
- Visual merchandising
- POS system operation
- Inventory management
- Recordkeeping
- Organization
- Customer engagement
- Active listening
- Fluent in Spanish
- Customer relationship management
- Event coordination
- Friendly demeanor
- Customer service
- Hospitality and accommodation
Timeline
Sales Floor Associate
Macy's
08.2022 - 07.2023
Sales Floor Associate
Old Navy, Gap
08.2020 - 03.2022
Convention Services Coordinator
PROCONSA
12.2009 - 09.2013
Bachelor of Administrative Studies - Hospitality Administration And Management
Universidad Autónoma Del Estado De Hidalgo
08.2001 - 12.2005