Mayra Maxinez
Plainfield,IL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Offers strong organizational, communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. knowledgeable in applicable laws and regulations and background in employee relations and payroll processing.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Accurate Personnel
02.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Account Manager
Accurate Personnel
07.2020 - 02.2023
- Connected with corporate clients to asses business needs & help fill open positions
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Transportation Dispatcher
Prologistix / DHL
02.2018 - 04.2019
- Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
- Provided customers contacting call center with exceptional service and support
- Added technicians' notes to system in case follow-up was needed
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded
- Checked paperwork prior to dispatching crew members to make sure that all details were accurate
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers
- Responded to customer messages in regards to delivery issues
- Effectively resolved complaints by working closely with customers
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field
- Accurately and efficiently responded to daily requests
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Onsite Manager
Joliet Staffing LLC
04.2016 - 01.2018
- Preparing journal and payroll entries
- Maintained open and appropriate communication with client
- Preparing and updating monthly spreadsheets and reports
- Recruit, screen and refer high quality candidates for employment
- Interviewed potential candidates for supervisor positions
- Trained and retrained supervisors
- Prepared schedules and sent meeting notices with use of Microsoft outlook
- Led team of 6 Onsite Supervisors
- Ensure onsite operation is running in accordance to company's standards.
Onsite Supervisor
Joliet Staffing LLC
11.2014 - 04.2016
- Payroll for over 400 employees
- Engaged with new hires / retention programs
- Interviewed potential candidates for lead / supervisor positions
- Preparing and updating spreadsheets and daily reports
- Adhere to all safety procedures, accident investigation analysis, conduct department safety meetings
- Created new hire packets and new employee files
- Overseeing disciplinary actions and managing HR records, performed exit interviews
- Miscellaneous office duties.
Shipping Department Lead
Accurate Personnel Services / Electrolux
06.2014 - 11.2014
- Provide work direction and coordinate the activities of assigned personnel
- Trained in all client warehouse computer software JDE, FedEx Ground and UPS Worldship programs
- Daily reports, analyze teams performance
- Ensuring outgoing shipments are in good condition and meet specifications
- Adhere to all safety procedures and maintained warehouse.
Dispatch and Receiving Clerk
Accurate Personnel Services / Electrolux
09.2013 - 06.2014
- Identify items and containers of incoming and outgoing shipments and verifying them against consignment records
- Arranging internal distribution of products received
- Maintaining prescribed records of products received and dispatched
- Examining shipping documents and verifying cargo to be released
- Calculating storage, clearance charges and billing customers
- Collect data from various sources in department.
Education
GED -
Harry S Truman College
Chicago, IL01.2012
Skills
- Read, Write and speak fluent Spanish
- Experience in recruitment, retention, staff development, mediation, conflict resolution, benefits and compensation, and HR records management
- Ability to work in a multi ethnic / multi cultural environment
- Proficient in the use of Microsoft word, Excel, Power Point, Jantek, TempWorks, JDE, Kronos, Avionte, SAP
- Meticulous and organized
- Shipping and receiving
- Interpersonal communications
- PC proficient
- Flexible
- Multitasking and prioritization
- Detail oriented
- Team Development
- Staff Management
- Profit and Loss Reporting
- Strong Interpersonal Skills
- Human Resources Knowledge
Timeline
Assistant Branch Manager
Accurate Personnel
02.2023 - Current
Account Manager
Accurate Personnel
07.2020 - 02.2023
Transportation Dispatcher
Prologistix / DHL
02.2018 - 04.2019
Onsite Manager
Joliet Staffing LLC
04.2016 - 01.2018
Onsite Supervisor
Joliet Staffing LLC
11.2014 - 04.2016
Shipping Department Lead
Accurate Personnel Services / Electrolux
06.2014 - 11.2014
Dispatch and Receiving Clerk
Accurate Personnel Services / Electrolux
09.2013 - 06.2014
GED -
Harry S Truman College
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