Mayra Mayra Serrano
Burleson,Tx
Summary
Dynamic professional with a proven track record at Mayra's Drive Thru, excelling in technical troubleshooting and customer service. Enhanced customer satisfaction through effective remote support and problem-solving, achieving high first-call resolution rates. Recognized for building strong client relationships and implementing successful sales strategies, driving revenue growth and loyalty.
Knowledgeable [Desired Position] with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
25
25
years of professional experience
Work History
Technical Support Representative
Mayra's Drive Thru
Long Beach, CA
06.2015 - 05.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
Sales Manager
Mayra's Drive Thru Mini Market
Long Beach, CA
07.2000 - 05.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
Education
Lakewood High School
Lakewood, CASkills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Active listening
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Representative
Mayra's Drive Thru
06.2015 - 05.2025
Sales Manager
Mayra's Drive Thru Mini Market
07.2000 - 05.2025
Lakewood High School