Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Medina

7611 Cantura Dr ,Tx

Summary

Dedicated and highly organized dental professional with over 9 of experience as a Front Office Administrator and Dental Assistant. Skilled in patient care coordination, insurance processing, scheduling, and clinical support. Adept at maintaining a smooth workflow between front office operations and clinical procedures. Strong communicator with a passion for patient education, team collaboration, and delivering exceptional dental service.

Overview

3
3
years of professional experience

Work History

Dental Office Manager

Stephen Family Dentistryy
2037 S. Buckner Blvd , tx
03.2024 - Current
  • Managed daily operations of a busy dental office.
  • Coordinated patient appointments and maintained schedules efficiently.
  • Oversaw patient records, ensuring accuracy and confidentiality.
  • Developed office policies to improve workflow and efficiency.
  • Handled billing inquiries and managed insurance claims processes diligently.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Prepared examination rooms by sterilizing instruments and maintaining cleanliness standards.
  • Educated patients on oral hygiene and post-treatment care instructions.
  • Managed patient records using dental software to ensure accurate documentation.
  • Supported scheduling appointments and coordinating follow-ups for patients.
  • Took digital X-rays of teeth using radiographic equipment.

Dental Insurance Coordinator

Preston Family Dentistry
17000 Preston Rd. , tx
09.2022 - 02.2024
  • Processed dental insurance claims using company software efficiently.
  • Verified patient insurance coverage and benefits for dental procedures.
  • Communicated with insurance providers to resolve claim issues promptly.
  • Educated patients about their insurance options and coverage details.
  • Organized patient records and documentation for easy access and retrieval.
  • Scheduled appointments while considering insurance requirements and patient needs.
  • Assisted in training new staff on insurance procedures and protocols.
  • Resolved any discrepancies between patient billing statements and insurance reimbursements.
  • Verified patient insurance coverage and eligibility for dental services.

Education

Some College (No Degree) - Dental Hygiene

Dallas College
Dallas, TX

Skills

  • Patient education
  • Customer service
  • Dental software
  • Appointment scheduling
  • Record management
  • Insurance verification
  • Conflict resolution
  • Treatment Planning
  • Insurance billing

Languages

Spanish
Professional

Timeline

Dental Office Manager

Stephen Family Dentistryy
03.2024 - Current

Dental Insurance Coordinator

Preston Family Dentistry
09.2022 - 02.2024

Some College (No Degree) - Dental Hygiene

Dallas College
Mayra Medina
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