Dedicated and highly organized dental professional with over 9 of experience as a Front Office Administrator and Dental Assistant. Skilled in patient care coordination, insurance processing, scheduling, and clinical support. Adept at maintaining a smooth workflow between front office operations and clinical procedures. Strong communicator with a passion for patient education, team collaboration, and delivering exceptional dental service.
Overview
3
3
years of professional experience
Work History
Dental Office Manager
Stephen Family Dentistryy
2037 S. Buckner Blvd , tx
03.2024 - Current
Managed daily operations of a busy dental office.
Coordinated patient appointments and maintained schedules efficiently.
Oversaw patient records, ensuring accuracy and confidentiality.
Developed office policies to improve workflow and efficiency.
Handled billing inquiries and managed insurance claims processes diligently.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Managed all front desk operations, including phone calls and customer service inquiries.
Provided guidance to staff on insurance coverage and payment options for patients.
Developed procedures for tracking patient records and updating treatment plans as needed.
Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Resolved customer complaints in a timely manner by investigating issues thoroughly.
Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Prepared examination rooms by sterilizing instruments and maintaining cleanliness standards.
Educated patients on oral hygiene and post-treatment care instructions.
Managed patient records using dental software to ensure accurate documentation.
Supported scheduling appointments and coordinating follow-ups for patients.
Took digital X-rays of teeth using radiographic equipment.
Dental Insurance Coordinator
Preston Family Dentistry
17000 Preston Rd. , tx
09.2022 - 02.2024
Processed dental insurance claims using company software efficiently.
Verified patient insurance coverage and benefits for dental procedures.
Communicated with insurance providers to resolve claim issues promptly.
Educated patients about their insurance options and coverage details.
Organized patient records and documentation for easy access and retrieval.
Scheduled appointments while considering insurance requirements and patient needs.
Assisted in training new staff on insurance procedures and protocols.
Resolved any discrepancies between patient billing statements and insurance reimbursements.
Verified patient insurance coverage and eligibility for dental services.