Mayra Montero
North Las Vegas,NV
Summary
As a Bank of America Employee with over 15 years of experience, I plan to continue to grow and excel with Bank of America. Extensive experience with sales and operations. Open to 360 degree coaching. In addition to the commitment that I have delivered towards my career, I plan to continue to deliver superior service and show excellent behaviors.
Overview
17
17
years of professional experience
Work History
Financial Center Manager
Bank of America
05.2022 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Managing client traffic, engaging and appropriately routing clients, and fostering client retention
- Creating a world class client experience environment
- Driving operational excellence by engaging employees on business strategy.
Financial Center Assistant Manager
Bank of America
02.2016 - 05.2022
- Assist in creating a strong sales, service and operations culture
- Managed everyday activities and ensured optimal levels of customer satisfaction
- Performed sales of all bank products and assisted in opening new accounts and loans
- Supervised office in absence of FCM and provided direction to team
- Accountable for day-to-day operations of the branch and assisting the FCM with managerial and administrative functions.
- Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity such as FCCA reporting and updating huddle board.
- Communicated daily operation updates and changes to all teammates during morning business brief.
Teller - Personal Banker
Bank of America
10.2010 - 02.2016
- Processes all new account transactions
- Cross-selling the Bank's products and services
- Fully knowledgeable and skilled in different areas of the bank
- Fulfil and deepen customers relationships
Cashier
Ralph’s Grocery Store
01.2009 - 10.2010
- Responsible for scanning goods and processing transactions and there may be other duties including bagging and handling customer’s purchases
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Team Member
Kids Quest
07.2008 - 10.2008
- Supervise and ensure the safety and well-being of the children at all times, being alert to the needs and/or problems of the children as individuals and as a group.
- Be familiar with and follow all of the company's child care center policies and procedures.
- Ability to work in a fast-paced and high-traffic facility
Education
Advanced High School Diploma -
Desert Pines High School
Las Vegas, NV07.2008
Skills
- Team coaching
- Multitasking
- Sales professional
- Self-motivate
- Client Centric
- Proactive
- Strong work ethic
- Ability to adapt to changing demands and requirements
- Team development
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Center Manager
Bank of America
05.2022 - Current
Financial Center Assistant Manager
Bank of America
02.2016 - 05.2022
Teller - Personal Banker
Bank of America
10.2010 - 02.2016
Cashier
Ralph’s Grocery Store
01.2009 - 10.2010
Team Member
Kids Quest
07.2008 - 10.2008
Advanced High School Diploma -
Desert Pines High School