Mayra Montiel
Houston
Summary
Experienced Bilingual Clinical Supervisor with 15 years in healthcare, 11 years as a Medical Assistant. Skilled in leading teams and monitoring performance metrics. Communication strengths lead to enhanced operational effectiveness.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Clinic Supervisor
WellMed Medical Management - United Health Group
Houston
02.2025 - Current
- Delegated responsibilities efficiently among team members while tracking progress and supporting completion.
- Communicated with patients, asking relevant questions and actively listening to provide excellent clinical care.
- Addressed staff conflicts in a timely manner while upholding professional standards of conduct.
- Delivered training sessions on policies and procedures for new employees to ensure compliance.
- Led daily clinic operations, including appointment scheduling, task assignment, and compliance oversight.
- Supervised operations to maximize productivity within the clinic setting.
- Managed patient flow consistently for prompt service delivery to all individuals.
- Ensured adherence to Quality Measures through diligent oversight.
Clinic Supervisor
WellMed Medical Management - United Health Group
Houston
02.2021 - 07.2024
- Supervised daily operations in a fast-paced healthcare clinic environment, ensuring smooth workflows and regulatory compliance.
- Delegated tasks to staff, and monitored completion, providing guidance and support to promote success.
- Implemented an effective onboarding and coaching program for new and existing staff, encouraging cross-training to enhance team versatility.
- Assisted in resolving conflicts between staff members promptly, while upholding professional standards of conduct.
- Maintained up-to-date knowledge of healthcare trends and best practices to inform operational decisions.
- Supervised medical staff in delivering quality patient care and ensured adherence to safety protocols.
- Coordinated patient scheduling and managed appointment workflows to optimize efficiency and patient satisfaction.
- Trained new employees on clinic protocols, customer service standards, and compliance requirements.
- Managed the inventory of medical supplies and ensured timely replenishment to support uninterrupted operations.
- Ensured clinic compliance with federal, state, and local healthcare regulations, and safety procedures.
- Monitored staff performance and provided constructive feedback to improve efficiency and service quality.
- Led staff meetings to communicate updates, gather feedback, and strategize improvements.
- Participated in regular senior leadership meetings to assess progress towards organizational goals.
Clinic Supervisor
Medicorp - My Family Doctor
Houston
03.2009 - 01.2021
- Managed staff schedules and assignments to optimize workload distribution and equipment availability.
- Directed daily clinic operations, including appointment scheduling and task delegation.
- Led staff meetings to gather feedback and implement necessary strategic improvements.
- Monitored budgets and controlled expenses for effective resource allocation.
- Coordinated and supervised medical staff to uphold clinical protocols and enhance overall patient satisfaction and high-quality care
- Handled phone inquiries, scheduled appointments, greeted patients, and managed supply orders efficiently.
- Administered medications under physician supervision while ensuring patient safety.
Medical Assistant
Medicorp - My Family Doctor
Houston
03.2008 - 02.2019
- Assisted physicians with patient examinations, procedures, and pre-operative preparation.
- Collected and documented patient medical histories, measured vital signs, and prepared patients for exams.
- Administered medications, vaccinations, and performed basic diagnostic tests (EKGs, spirometry, audiograms) under supervision.
- Educated patients on treatment plans and medication usage.
- Managed patient scheduling, appointment confirmations, and organized charts for daily clinic sessions.
- Maintained accurate medical records in EHR systems, and adhered to HIPAA regulations.
- Collected lab samples and performed basic tests (urinalysis, blood glucose).
- Maintained an inventory of medicines, vaccines, and supplies; ensured the cleanliness of exam rooms.
- Communicated patient concerns and prescription requests to physicians, and coordinated with pharmacies for refills.
- Processed referrals to outstanding facilities and specialists' offices.
Education
Medical Assisting - Healthcare
Everest Institute
07-2008
High School Diploma -
Sam Houston High School
Houston, TX05-2005
Skills
- Staff leadership and clinical management
- Clinical oversight
- Patient scheduling
- Task delegation
- Team communication
- Active listening
- HIPAA compliance
- Patient care knowledge
- Medical terminology
- Inventory management
- Electrocardiography (EKG)
- Basic life support (BLS)
- EMR/EHR systems
- Triage and discharge processes
- Vaccine administration
Languages
Spanish
Professional
English
Professional
Certification
NRCMA (Nationally Registered Certified Medical Assistant)
Timeline
Clinic Supervisor
WellMed Medical Management - United Health Group
02.2025 - Current
Clinic Supervisor
WellMed Medical Management - United Health Group
02.2021 - 07.2024
Clinic Supervisor
Medicorp - My Family Doctor
03.2009 - 01.2021
Medical Assistant
Medicorp - My Family Doctor
03.2008 - 02.2019
Medical Assisting - Healthcare
Everest Institute
High School Diploma -
Sam Houston High School