Mayra Montoya

WesTex Community Credit Union

Kermit, TX

09.2001 - Current

Identify customer needs and provided appropriate banking services.
Provide customer service by responding to inquiries and resolving complaints.
Assisted customers in setting up online banking accounts for secure access to their funds.
Assist in training new tellers on operational procedures, policies, and regulations.
Monitore vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Manage day-to-day operations of the teller line including scheduling staff members.
Ensure proper handling of cash drawer limits according to bank policy.
Verify cash withdrawals and deposits.
Balance daily transactions to ensure accuracy of account information.
Help customers open and close accounts, apply for loans and make sound financial decisions.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Handle cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Greet and assisted customers with professional, knowledgeable support for diverse banking needs.
Take on additional shifts during busy periods to minimize staffing shortages.
Completed monthly audits and managed overdraft reports.
Welcome customers and offere pleasant service during entire transaction.