Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mayra Munoz

Waxahachie

Summary

Visual Manager with 25 years of experience who understands the impact of visual merchandising to the business as well as the balance between art and science. Driven to deliver creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts and prototypes in a fast paced environment. Customer-oriented with superior time management skills.

Overview

23
23
years of professional experience

Work History

Claims Associate - Bilingual Express

State Farm
10.2023 - Current
  • Deliver a remarkable customer experience throughout the handling of auto claims.
  • Identifying and ensuring prompt routing of claims to other departments.
  • Receive and process claim information, and communicate with internal and external customers via phone and other communication channels.
  • Work in a collaborative team environment and handle a high volume of claims and calls quickly and efficiently.
  • Investigate claims, applying proper coverage, and accurately document claim files.
  • Answer inbound calls and make outbound calls to customers within a fast paced call center environment.
  • Review claims to identify subrogation opportunities. Complete all required tasks to be able to subrogate claimants or other insurance companies.




Visual Merchandiser Leader

Target
08.2021 - 06.2023
  • Lead execution of company Visual Merchandising strategy, visual standards and In Store Marketing.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Audit and validate execution of all Visual Merchandising Guides sets in store.
  • Solve merchandising issues and adjust sets to create and maintain inspiring presentations.
  • Assess store visual standards to help elevate visual presentations throughout store.
  • Trained and onboarded all new Visual Merchandising Leaders throughout DFW area.
  • Support team onboarding, continuous learning and help close knowledge and skill gaps through training, influencing and hands on experiences.
  • Lead all weekly planning meetings to ensure all upcoming projects are scheduled and executed in timely manner.

Operations Store Manager

The Container Store
10.2020 - 08.2021
  • Responsible for overall success and achievement of store and specifically achievement of operational and administrative objectives that support the store team including inventory control, order processing and stockroom management.
  • Responsible for scheduling, monthly supply purchases and other expenses to maintain quarterly budget.
  • Coach sales associates in product specifications, sales incentives and selling techniques, to increase customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success of customer experience.
  • Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Keep inventories accurate with weekly cycle counts and daily audits to identify and resolve variances.
  • Recruit, interview and hire staff members who bring talent, enthusiasm, experience and pace.
  • Complete all point of sale opening and closing procedures, including counting contents of cash register.
  • Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of the Order Processing team.
  • Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Manage maintenance and improvement of store and technology by partnering with Facilities and Resource Center.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Visual Sales Leader

The Container Store
12.2019 - 10.2020
  • Lead store's Visual Sales efforts by ensuring Perfect Product Presentation.
  • Lead, direct and plan all Campaign set ups and projects according to Merchandising Department direction.
  • Actively supports inventory accuracy and stockroom organization.
  • Identify and implement efficient practices for processing merchandise according to guidelines including overseeing how products are received on truck, processed and merchandised.
  • Train all staff members on importance of daily routine maintenance, merchandise guidelines and merchandise processing.
  • Oversee all new product introductions from a Visual Sales perspective and are placed per direction in a timely manner.
  • Manage sales floor approximately 15 hours a week.
  • Maintain a safe working and shopping environment.
  • Provide exceptional customer service to foster client loyalty and satisfaction.

Visual Merchandiser Lead

Target
09.2017 - 12.2019
  • Created engaging displays through out store that showcased Target's style offerings.
  • Trained existing and new sales floor team members on how to read and execute monthly Visual Merchandising Guides.
  • I was assigned to train all new and existing Visual Merchandisers and Executive Team Leaders through out district by Regional Director of Visual Merchandising, based on my ability to successfully interpret and translate corporate direction in my own store.
  • Ensured merchandising standards are executed and upheld by holding monthly training workshops with all team members.
  • Identified training opportunities and developed solutions by partnering with Style Executive Team Leader.
  • Strategically planned floor sets to meet deadlines and team members' scheduling needs.
  • Executed new floor sets a week in advance to use as a district training tool by submitting Early Set Notes along with photographs to all stores.
  • Promoted seasonal products and trends to ensure efficient movement of stock.
  • Enhanced overall department appearance by applying careful consideration to product, lighting and display locations.
  • Kept all graphics, signage and associated materials current.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Visual Manager

Macy's
05.2012 - 09.2017
  • Analyzed merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies; partner with Executive team to execute.
  • Oversee floor moves to guarantee to create a welcoming shopping experience and ensure ADA.
  • Held weekly planning meeting to ensure merchandise execution is complete in a timely manner.
  • Training store management and associates on proper merchandising and fixture standards.
  • Established strong vendor relationships to maintain and support the business.
  • Identify best sellers and key items; communicate merchandise needs to optimize the sales plan and company initiatives.
  • Ensured accuracy of promotional presentation, merchandise placement of key items and seasonal fashion trends in a $37 million fast paced, extreme growth store.
  • Identified best sellers and key items; communicated merchandise needs to optimize My Macy's initiatives.
  • Ensured store is up to standard, recovered and visually exciting at all times and ready for all corporate visits.
  • Collaborated with district team to create and communicate quarterly Zone-O-Grams, selling floor adjacency maps and placement of all visual and seasonal projects.
  • Coordinated all selling, floor fixture and merchandise moves with Merchandise Team Manager.
  • Trained store management and visual and support teams on merchandising standards, proper fixture utilization and techniques.
  • Clearly communicated company, store and departmental objectives to visual team.
  • I was assigned to train and mentor all new visual managers in the district by the District Visual Director, based on my ability to execute the company's direction to my own store and by having numerous successful corporate visits.
  • Recruited and selected talented, results-oriented Visual Associates.
  • Conducted Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention and turnover reduction.
  • Maintained high customer readiness standards; delivered a clean, neat, and easy to shop store environment through maintaining accessibility standards.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Assistant Visual Manager

Macy's
09.2009 - 05.2012
  • Responsible for supporting My Macy's Initiatives, Omni Channel Strategies by assisting the Visual Manager with creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, Corporate shop concepts and prototypes in a flagship store.
  • Helped Visual Manager develop visual staff.
  • Ensured store was visually appealing and up to visual standards for all corporate visits.

Visual Stylist

Macy's
06.2008 - 09.2009
  • Assist Visual Manager with the grand opening of a brand new "boutique concept" store.
  • Check in and distribute all visual receipts. Style mannequins with latest trends.
  • Maintain standards of "boutique concept" store.
  • Execute weekly promotional calendar.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Visual Trimmer

Macy's
02.2001 - 06.2008
  • Ensured assigned areas were always visually appealing.
  • Communicated departmental changes to sales managers and sales associates.
  • Worked closely with merchandising team on merchandising standards and visual projects.
  • Executed all visual projects in a creative and timely manner.
  • Executed all weekly cosmetic promotions by installing vendor collateral.
  • Assisted with organization and purging of visual collateral.

Education

High School Diploma -

North Garland High School
Garland, TX

Skills

  • Vendor relations
  • Fashion industry knowledge
  • Visual composition
  • Accomplished manager
  • Positive and upbeat
  • Strong interpersonal skills
  • Excellent time management
  • Project organization
  • POS system knowledge
  • Excellent communication skills
  • Decisive
  • Collaborative
  • Fashion styling
  • Goal-oriented
  • Analytical problem solver
  • Highly organized
  • Fluent in Spanish
  • Customer service
  • Team management
  • Product promotions

Accomplishments

  • Named "Manager of the Year" in 2013, 2014, and 2016.
  • Regional visual photo submission recognition.
  • Promoted to Visual Manager of an extreme growth and highly focal store.

Timeline

Claims Associate - Bilingual Express

State Farm
10.2023 - Current

Visual Merchandiser Leader

Target
08.2021 - 06.2023

Operations Store Manager

The Container Store
10.2020 - 08.2021

Visual Sales Leader

The Container Store
12.2019 - 10.2020

Visual Merchandiser Lead

Target
09.2017 - 12.2019

Visual Manager

Macy's
05.2012 - 09.2017

Assistant Visual Manager

Macy's
09.2009 - 05.2012

Visual Stylist

Macy's
06.2008 - 09.2009

Visual Trimmer

Macy's
02.2001 - 06.2008

High School Diploma -

North Garland High School

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Mayra Munoz