Mayra Murillo
El Paso
Summary
Dynamic professional with a proven track record at Rapid Response Towing, showcasing exceptional problem resolution and communication skills. Excelled in fast-paced environments, leveraging Microsoft Office expertise and analytical abilities to enhance operational efficiency. Achieved significant improvements in service delivery by focusing on strategic problem-solving and effective multitasking.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vehicle Storage Facility Employee
Rapid Response Towing
11.2024 - Current
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Maintained database systems to track and analyze operational data.
Customer Service Representative
Sun City King Bins
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Executive Assistant
Rock Solid Protection LLC
06.2023 - Current
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Created and managed office systems to efficiently deal with documentation.
Owner
Salinas Creations
09.2017 - 06.2023
- Promoted business via social media to generate leads and maximize brand identity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Take Orders
- Customer Service
- Work up Orders
Tax Preparer
Chicas Tax Service
02.2016 - 04.2018
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Analyzed financial records to verify accuracy of tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Identified potential audit red flags to minimize risk of IRS audits.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Analyzed financial documents to accurately reflect client information on tax returns.
Receptionist/Recruiter Specialist
Automation Personnel Services
04.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
Manager/Loan and Tax Specialist
World Acceptance
11.2012 - 01.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Collected and submitted required tax payments.
Education
High School Diploma -
Moore High School
Oklahoma City, OK05-2012
Skills
- Quality assurance
- Excellent communication
- Good Telephone Etiquette
- Task prioritization
- Problem resolution
- Analytical
- Multitasking
- Microsoft Word
- Calm under pressure
- Organization
- Flexible and adaptable
- Basic math
- Microsoft office
Certification
- Licensed Private Investigator – Various State Licensing Boards.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Licensed Commissioned Security Officer
Languages
Spanish
Native or Bilingual
Timeline
Vehicle Storage Facility Employee
Rapid Response Towing
11.2024 - Current
Customer Service Representative
Sun City King Bins
08.2024 - Current
Executive Assistant
Rock Solid Protection LLC
06.2023 - Current
Owner
Salinas Creations
09.2017 - 06.2023
Tax Preparer
Chicas Tax Service
02.2016 - 04.2018
Receptionist/Recruiter Specialist
Automation Personnel Services
04.2014 - 01.2016
Manager/Loan and Tax Specialist
World Acceptance
11.2012 - 01.2014
- Licensed Private Investigator – Various State Licensing Boards.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
- Licensed Commissioned Security Officer
High School Diploma -
Moore High School
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