Mayra Navarro
Kemp,Texas
Summary
Highly motivated, well-organized, skilled administrative assistant with years of experience, seeking a permanent position where my previous work ethic experience and ability to work independently can be utilized for the benefit of the company.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
MD Kids Pediatrics
02.2023 - Current
- Responsible for scheduling patient appointments, coding fee slips, verifying insurance referrals, and collecting co-payments
- Answered telephones, greeted patients, entered patient demographics
- Ensured that patients and visitors were escorted to service areas beyond reception rooms
- Performed the tasks of receiving and distributing mails and faxes on a daily basis
- Organized and maintained a clean, efficient, and confidential work area
- Secured the building at the close of each working day and performed security preventions
- Ensures the complete accurate registration of inpatients and outpatients biographical and financial data
- Scheduled appointments in efficient and timely manner, buy answering incoming calls and patients in person
- Daily Reconciliation accurately on a daily basis buy running charges, credit cards and balance money and post checks
- Reviewed and interpret patients' account to help them understand their liability
- Update demographic and insurance information to ensure appropriate and timely claims processing and patient billing
Lead Recruiter
Luminous Personnel
06.2021 - 02.2023
- Built relationships with new and current candidates through phone calls, emails, and meetings
- Answered all incoming and outgoing calls, and directed messages using a multi-line telephone system
- Handled and processed all incoming problems /requests/ inquiries for customers and candidates
- Helped input Applications into our staffing system
- Assisted Activating Paycards for Candidates
- Interviewed, assessed, and recruited applicants interested in general & industrial labor
- Maintained records and logs to track important work priorities to ensure that they are completed in a thorough and timely manner
- Identified and presented top qualified candidates to hiring manager
- Utilized effective recruitment efforts including job postings, direct sourcing, industry/social networking, resume database, employee referrals, and appropriate trade and industry organizations
- Created profiles for each application/resume retrieved from the company's website
- Before disbursing qualified applicants resumes to the hiring manager
- Interviewed, prescreened, counseled, drug screened and coached all new and current employees
- Also did client follow-ups and check-ins when required
Senior Recruiter
Arrow Personnel
12.2018 - 06.2021
- Receptionist for 3 Months Before Getting Promoted to Senior Recruiter
- Built relationships with new and current candidates through phone calls, emails, and meetings
- Negotiated terms of employment with candidates and clients
- Conducted candidate calls to prep for interviews as well as brief and debrief post-interview
- Searched for candidates through various job boards, internal database, referrals, and various social and professional media tools
- Utilized effective recruitment efforts including job postings, direct sourcing, industry/social networking
- Managed a large number of part-time and full-time positions
- Created profiles for each application/resume retrieved from the company's website
- Before disbursing qualified applicants resumes to the hiring manager
- Interviewed, prescreened, counseled, drug screened and coached all new and current employees
- Also did client follow-ups and check-ins when required
Finance Admin & Billing
Toyota of Dallas
04.2017 - 12.2018
- Started As Receptionist for 6 Months Before Getting Promoted
- Answered incoming and outgoing calls and provided Customer service to scheduled and walk-in clients
- Providing excellent customer service was one of the most important duties as a front desk clerk
- Greeting customers and answering their questions in a friendly, conversational manner
- Answering a multi-line phone system, taking messages, and scheduling patient appointments
- Handled the tasks of answering customer questions related to finance and industry
- Invoiced jobs, oversaw jobs that were due for billing
- Entered data, created billing statements, and printed labels for orders to be shipped
- Reviewed and analyzed client credit; qualified and approved applications for auto finance, closed sales contracts, cross sold insurance products, ensure compliance with State laws
Call Center - CSR Collections
Etan Industries
02.2015 - 04.2017
- Utilized Siebel software for data entry of customer service information for accuracy and quality control
- Typed memos, correspondence, reports, and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Managed a high-volume of calls from policyholders
- Responded to customer inquiries via telephone concerning Tolls
- Provided premium quotes and executed online policy changes
- Uses computerized systems for tracking, documenting information, obtaining up-to-date and accurate information regarding health plans
- Assisted department in first contact resolution goals, complaint resolution
- Responded, researched, resolved, and provided feedback to internal and external members, purchasers, contracted providers & vendors
- Answered client requests concerning services, billing, and claims
- Communicated with the Sales Representatives to resolve customer deduction issues
- Responsible for faxing/emailing invoices and credit memo copies to customers
Education
High School Diploma -
Skills
- Spanish
- English
- Microsoft Word
- Outlook
- Excel
- Tempworks
- Akkens
- Temp Plus
- QuickBooks
- Phreesia
- ECW
- Availity
- THMP
- Cortex
- Candidate Pre-Screening
- Behavioral-Based Interviewing
- Receptionist
- Front Desk Experience
- Communication Skills
- Listening Skills
- ATS System Admin Assistant
- Great Customer Service
- Attention to Detail
- Basic Math Skills
- Fast Pace Environments
- Multi Phone Line Use
- Data Entry Proficiency
- Problem Solving Skills
- Able to Multitask
- Typing Skills
- Cash Handling
- Inbound / Outbound Cold Calls
Timeline
Medical Receptionist
MD Kids Pediatrics
02.2023 - Current
Lead Recruiter
Luminous Personnel
06.2021 - 02.2023
Senior Recruiter
Arrow Personnel
12.2018 - 06.2021
Finance Admin & Billing
Toyota of Dallas
04.2017 - 12.2018
Call Center - CSR Collections
Etan Industries
02.2015 - 04.2017
High School Diploma -
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