Summary
Overview
Work History
Education
Skills
Languages
AREAS OF EXPERTISE
Timeline
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MAYRA NEGRON

Elmwood Park

Summary

Dynamic Account Specialist with proven expertise in client communication and payment processing at the Law Office of Jeffery M. Leving LTD. Skilled in relationship building and problem resolution, I excel in enhancing service delivery and driving revenue growth through effective account management and collaboration across departments.

Overview

24
24
years of professional experience

Work History

Account Specialist /Debt Collector

Law Office Of Jeffery M. Leving LTD
Chicago
07.2019 - Current
  • Managed client communications and inquiries for family law matters.
  • Organized case files and maintained accurate client records efficiently.
  • Developed strong relationships with clients to enhance service delivery.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Received, prioritized and responded to multiple points of customer communication.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.

Director of Payments

Acceptance Solutions Group
Chicago
03.2009 - 09.2017
  • Managed and motivated a total of 10 Payment Specialists, 4 members in overnight payments.
  • Established 2 phases of collection units consisting of Direct Payroll crew (Early AM) and the overnight Payment Specialist / Auditors.
  • Developed and implemented all policies and procedures along with Payment / Collection dept. strategies.
  • Provided analytics and monitor & score calls to ensure the company remains consistent with quality standards.
  • Worked with sales staff and all departments to improve all customer issues.

Store Manager

Auto Title Loans Inc.
Lincolnwood
05.2005 - 03.2009
  • Managed portfolio for the entire store.
  • Reduced risk by ensuring all activities were conducted according to governing laws and agencies.
  • Audited and implemented new procedures to maximize performance.
  • Managed all stages of loan processing, payments and collections.

PBX Operator

Holiday Inn / Crowne Plaza Rosemont
Rosemont
06.2001 - 04.2005
  • Answered all inbound calls for hotel info / Reservations.
  • Transferred all inbound calls to guest rooms and departments.
  • Communicated directly with other departments re: customer complaints / request.

Education

High School Diploma -

Carl Schurz
05-1995

Skills

  • MS Office: Excel, Word, Internet and Five 9
  • Client communication
  • Account management
  • Payment processing
  • Record keeping
  • Customer service
  • Team collaboration
  • Problem resolution
  • Relationship building
  • Customer engagement
  • Time management
  • Revenue growth
  • Account administration
  • Issue investigations
  • Account updating
  • Billing resolutions
  • Document management

Languages

Spanish
Professional

AREAS OF EXPERTISE

  • Office Management
  • Staff Development & Training
  • Computer Operations
  • Records Management
  • Meeting & Event Planning
  • Credit & Collections
  • Record & Document Preparation
  • Accounts Payable/Receivable
  • Written & Verbal Communication

Timeline

Account Specialist /Debt Collector

Law Office Of Jeffery M. Leving LTD
07.2019 - Current

Director of Payments

Acceptance Solutions Group
03.2009 - 09.2017

Store Manager

Auto Title Loans Inc.
05.2005 - 03.2009

PBX Operator

Holiday Inn / Crowne Plaza Rosemont
06.2001 - 04.2005

High School Diploma -

Carl Schurz

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MAYRA NEGRON