Mayra Nunez Aguilar
Homestead,FL
Summary
Dedicated Security Officer with a proven track record at Prosegur Security Services, skilled in incident reporting and CCTV surveillance. Known for enhancing safety through vigilant patrol operations and superior customer service, effectively reducing unauthorized access and ensuring a secure environment. Detail-oriented and calm under pressure, committed to maintaining high security standards.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
31
31
years of professional experience
Work History
Security Officer. D License.
PROSEGUR SECURITY SERVICES
01.2025 - Current
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer. D License.
Allied Universal Security Services
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
DRY CLEANER MANAGER
Westbury Cleaner's & Shirts Salón (305) 888-5067
03.2007 - 02.2018
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Collaborated with other team members to handle large-volume orders promptly without sacrificing quality standards.
- Assisted with inventory management duties by conducting regular stock checks and placing orders for supplies when needed.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
- Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
- Maintained strict adherence to health and safety regulations by keeping the work area clean, organized, and free of hazards.
- Maintained a safe work environment by adhering to industry regulations and utilizing proper chemical handling techniques.
- Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.
- Rinsed articles in water and acetic acid solutions to remove excess dye and fix colors.
- Reduced garment damage rates with meticulous inspection during pre-and post-cleaning stages, identifying potential risks before they became costly mistakes.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Dry Cleaner Attendant
Crown Cleaners . (305) 944-5009
10.1994 - 12.2006
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Used pressing machines and hand irons on appropriate garments.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Expanded company clientele through targeted marketing efforts, resulting in increased foot traffic and revenue growth.
- Optimized operational efficiency by performing routine maintenance on machinery, ensuring minimal downtime due to malfunctions or breakdowns.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
Education
No Degree - Nursing Assistant
International Training Careers.
Miami, FL03-2015
No Degree - Pharmacy Technician
Everest Institute
Miami, FL05-2006
High School Diploma -
ESBU EDUARDO PANIZO BUSTO.
ARTEMISA. CUBA09-1984
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Patrol operations
- FLUENT IN [LANGUAGE]
- Metal detector operation
Timeline
Security Officer. D License.
PROSEGUR SECURITY SERVICES
01.2025 - Current
Security Officer. D License.
Allied Universal Security Services
04.2021 - Current
DRY CLEANER MANAGER
Westbury Cleaner's & Shirts Salón (305) 888-5067
03.2007 - 02.2018
Dry Cleaner Attendant
Crown Cleaners . (305) 944-5009
10.1994 - 12.2006
No Degree - Nursing Assistant
International Training Careers.
No Degree - Pharmacy Technician
Everest Institute
High School Diploma -
ESBU EDUARDO PANIZO BUSTO.
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