Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Mayra Ochoa Beltran

3421 S Lituanica Ave Chicago,IL

Summary

To obtain a position where I can perform various tasks and utilize strong communication skills and computer skills I have learned throughout the years. Also to implement leadership skills that will enhance my growth and advancement opportunities within your company. Friendly candidate with passion for providing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk

University of Illinois Dental Department
01.2018 - Current
  • Manage AXIUM software in order to add patient's information.
  • Check in patients and schedule their appointments
  • Handled phone calls and inquiries professionally, directing callers to appropriate department as needed.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Prioritize and type documents about patient needs
  • Teach and train new front desk how to check-in/ Check-out patients verify insurance as well as take payments.

Cashier

Subway UIC
11.2017 - 01.2018
  • Handled monetary transactions
  • Tracked daily and weekly productivity
  • Maintain a clean and inviting environment
  • Ensure customer satisfaction by being precise with their orders
  • Organize inventory and secure a safe work environment by informing staff and clients of changes within the company.

Patient Access Coordinator

St. Patrick Family Health Center
02.2017 - 11.2017
  • In charge of commercial and government insurance
  • Identify the payer's coverage and let patients know what their insurance provides in terms of co-pays
  • Give patients their balance and explain if their insurance is active or denied
  • Monitor schedules as well as the scheduling procedures for each doctor
  • Tracked daily and weekly productivity
  • Develop strategies to secure the patient's best care provided for them
  • Inform doctors when patients are in financial risk and create a payment plan to keep patients as loyal customers.

Education

High School Diploma -

Benito Juarez High School
Chicago, IL
06.2009

Skills

  • I am a dedicated, quick learner, punctual, and a multi-tasker With my organizational skills, I can offer assistance in the development of your company’s mission as well as achieve everyday goals within any department that needs my help
  • Problem-solving skills
  • Clerical duties
  • Schedule appointments
  • Check-in/check-out patients
  • Answer phone calls
  • Keep Document and copy files safe
  • Training and mentoring
  • Front desk duties such as ordering supplies, purchasing orders, and keeping the lobby area in an orderly fashion
  • Use Google Docs, Microsoft Word, PDF, and Dexis
  • AXIUM software
  • (EHR) Electronic Health Record
  • Cash Handling
  • Teamwork and Collaboration

References

Available upon request.

Certification

  • HIPAA, OSHA, & Ethics
  • Security Awareness Foundations
  • Confessions of a ChatGPT Novice
  • 2024 Social Engineering Red Flags

Timeline

Front Desk

University of Illinois Dental Department
01.2018 - Current

Cashier

Subway UIC
11.2017 - 01.2018

Patient Access Coordinator

St. Patrick Family Health Center
02.2017 - 11.2017

High School Diploma -

Benito Juarez High School

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Mayra Ochoa Beltran