Mayra Ona

• Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
• Coordinated with marketing team for promotional materials for each event.
• Cultivated relationships with internal stakeholders to ensure proper communication between departments.

• Coordinate and manage marketing and business development calendars, which includes events and business development meetings.
• Manage scheduling and deadlines for marketing and business development projects.
• Assist with all marketing and business development tasks including but not limited to:
• Organization and maintenance of various calendars.
• General follow up after marketing and business development events.
• Follow-up on leads.
• General customer service: answering calls, greeting clients.
• Coordinate / Schedule Continued Education classes, networking events, meetings, travel.
• Manage inventory of all marketing materials and deliverables, ie: flyers, brochures, rack
  cards, business cards, etc.
• Prepare for all marketing and business development meetings and events. All general
  event assistance, including set-up/takedown.

FIFA World Cup 2022

• Supervising and coordinating schedules for student field/desk agent teams for Qatar Museum Association's VIP Guests.
• Assisted in the planning, coordination, and sourcing of materials for private VVIP Clientele's Events.

Overseas Leisure Group

• Specialized in handling travel arrangements for events, corporate incentive groups, executives and special needs clients
• Automating office operations to manage client correspondence, record tracking and data communications..
• Strengthening traceability by developing organization systems for contracts, records, reports and agendas.
• Creating travel itineraries and making adjustments to meet client specifications.
• Anticipated potential schedule conflicts and made alternate arrangements and reservations.

• Co-led the creation of the Events Department at ASTRA and The Moon Miami.
• Maintaining adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
• Preparing, monitoring, and maintaining event budgets for clients.
• Maintaining close communication with clients to mitigate service issues.
• Assessing event success and identifying improvement areas through client feedback.
• Designing contracts, collected fees and booked venues for events.
• Improving results continuously by conducting thorough reviews of events' successes and failures.
• Overseeing event logistics, venue scheduling and accommodations.

• Assisting customers via phone by providing confirmations, answering questions and offering general information.
• Boosted bookings through OpenTable using detailed knowledge of facility, services and offerings when closing reservations for customers.
• Researching and resolving customer issues.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Stayed attentive to server availability and table turnover to seat guests quickly.
• Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
• Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Offered preferred tables and other special accommodations to VIP customers.

• Assisting customers via phone by providing confirmations, answering questions and offering general information.
• Researching and resolving customer issues.
• Making reservations for customers and accurately entered personal information into computer system through SevenRooms booking system.

• Organizing gender-equity focused programming to promote company vision.
• Assisting Program Director plan and coordinate functional activities to complete efficient program work.
• Supervising the work and training of program interns, educating each on program operations and proper procedures.
• Designing and implementing program policies, frameworks and toolkits for effective management processes.
• Planning marketing campaigns to increase attendance at events.
• Completing administrative tasks for staff, such as making copies, proofing documents and distributing mail.