Mayra Orduno
Rosamond,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Community Vision Optometric Centers. Proven expertise in reception management and appointment scheduling, enhancing clinic efficiency. Skilled in staff training and development, ensuring high-quality patient care while maintaining strict confidentiality. Adept at managing multi-line phone systems and optimizing office operations for improved workflow.
Overview
15
15
years of professional experience
Work History
Receptionist Administrator
Community Vision Optometric Centers
Lancaster
06.2011 - 06.2020
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Optimized operational efficiency through effective communication between patients and optometrists.
- Organized office supplies and inventory, ensuring availability for daily operations.
Assistant Office Manager
Community Vision Optometric Center
Lancaster
04.2006 - 06.2011
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling for patient appointments, optimizing calendar utilization.
- Assisted in training new staff on office procedures and software systems.
- Implemented inventory management processes for office supplies and equipment.
Medical Receptionist
AV Pulmonary Associates
Lancaster, CA
05.2005 - 04.2006
- Managed patient scheduling and appointment confirmations.
- Maintained electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers to enhance patient experience.
- Trained new staff on office procedures and use of medical software systems.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
Education
High School Diploma -
Billing And Coding Specialist -
Av Medical College
Lancaster 2005
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Payment collection
Mail handling
Appointment scheduling
Office equipment maintenance
Data entry
Staff scheduling
Staff development and training
Timeline
Receptionist Administrator
Community Vision Optometric Centers
06.2011 - 06.2020
Assistant Office Manager
Community Vision Optometric Center
04.2006 - 06.2011
Medical Receptionist
AV Pulmonary Associates
05.2005 - 04.2006
High School Diploma -
Billing And Coding Specialist -
Av Medical College