Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Ortiz

Windsor,United States

Summary

Fully qualified physical therapist support specialist dedicated to patients and supportive of team needs. Steps in quickly to assist patients and staff with diverse demands. Talented in assessments, patient training and recordkeeping.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

15
15
years of professional experience

Work History

Physical Therapy Support Specialist

Concentra Urgent Care
06.2021 - Current
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Answered patient questions promptly through email, phone and in person.
  • Checked calendars and scheduled patient appointments to minimize wait times.
  • Called upon physicians to give updates on patient care.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Maintained therapy spaces and equipment in top condition, including cleaning, sanitizing and inspecting for damages.
  • Assessed patients for available range of motion and current vital signs to optimize treatment plans.
  • Monitored supply inventory and reported on ordering needs.
  • Documented patient progress, treatments, and data in charts.

Team Member

Walgreens
06.2017 - 12.2020
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through series of different stations based on team needs.
  • Packed and scanned completed orders for accurate shipment to final destinations.

Customer Service Representative

Suburban Propane
07.2013 - 05.2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.

Front Desk Receptionist

Environmental Office Solutions
08.2012 - 06.2013
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Managed more than 20 incoming calls per day.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.

Warehouse Worker

Otis Elevator Company
02.2008 - 04.2012
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Tagged unmarked merchandise with item number.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Updated customers and interdepartmental employees on critical shipments upon request.

Education

High School Diploma -

Windsor High School
Windsor, CT
06.2004

Skills

  • Patient evaluations
  • Self-care instructions
  • Confidential information
  • Progress reports
  • Team building
  • Active listening
  • Organizational skills
  • Data management
  • Planning
  • Team management
  • People skills
  • Working collaboratively
  • Credit card payment processing
  • Senior leadership support
  • Inbound and Outbound Calling
  • Route management
  • Office equipment proficiency
  • Microsoft Office expertise
  • Retail sales customer service
  • Customer relations
  • Attention to Detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Physical Therapy Support Specialist

Concentra Urgent Care
06.2021 - Current

Team Member

Walgreens
06.2017 - 12.2020

Customer Service Representative

Suburban Propane
07.2013 - 05.2016

Front Desk Receptionist

Environmental Office Solutions
08.2012 - 06.2013

Warehouse Worker

Otis Elevator Company
02.2008 - 04.2012

High School Diploma -

Windsor High School

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Mayra Ortiz