Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Ortiz

Walterboro,SC

Summary

Driven and adaptable professional with a proven track record of exceeding sales goals and enhancing customer loyalty at Target. Skilled in customer service and inventory management, I excel in fast-paced environments, demonstrating exceptional communication and teamwork. Achieved consistent customer satisfaction through proactive engagement and problem-solving abilities.

I'm fluent in English and Spanish. I've taken car of infant children and children of my own. Personable and positive candidate with knack for engaging with customers and creating welcoming shopping experiences. Possesses knowledge of sales techniques and customer service, combined with skills in effective communication and problem-solving. Committed to enhancing customer satisfaction and driving sales through exceptional service. Offering friendly and approachable demeanor, coupled with genuine interest in learning and growing within customer-focused environment. Brings understanding of basic retail operations and sales principles, with ability to quickly grasp new concepts and processes. Ready to use and develop communication and problem-solving skills in [Desired Position] role. Developed strong interpersonal and communication skills in dynamic retail environment, adept at managing diverse customer needs and resolving issues efficiently. Excellent at multitasking and adapting to fast-paced settings, ensuring seamless customer experiences. Looking to transition into new field where these skills can drive success and customer satisfaction. Diligent [Desired Position] with strong background in customer engagement and sales support. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Demonstrated capability in building strong customer relationships and maintaining positive sales floor environment. Sales professional with focus on customer experience and sales support. Proven track record in enhancing customer satisfaction and addressing concerns effectively. Known for team collaboration, adaptability, and achieving results through excellent communication and problem-solving skills. Experienced with customer engagement and sales support. Utilizes strong communication and problem-solving skills to enhance customer satisfaction. Track record of building positive customer relationships and maintaining dynamic sales floor environment. Professional with strong background in customer service and sales. Skilled in active listening, problem-solving, and effective communication. Consistently deliver results through team collaboration and adaptability to changing needs. Reliable, driven by passion for enhancing customer experiences and exceeding performance goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience

Work History

Fulfillment /Customer Experience Sales Floor Associate

Target
10.2020 - 12.2020
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Exceeded personal sales targets consistently by actively engaging with customers and showcasing a genuine passion for the products offered.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
  • Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Boosted customer loyalty by guiding individuals through reward program enrollment processes and promotional offers.

Babysitter

Self-employeed
06.2018 - 12.2020
  • Monitored children's play activities to verify safety.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.
  • Planned fun outings and educational activities to keep children entertained.
  • Played games, worked on puzzles, and read books to young children.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Encouraged children to be understanding and patient with others.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Reassured children when upset providing emotional support and stability.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Taught children basic life skills, manners and personal hygiene.
  • Provided developmentally appropriate activities for children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced children's language development with storytelling and reading sessions.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Ensured cleanliness and hygiene by organizing children's living and play areas.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Provided nutritious meals and snacks to support health and well-being.
  • Developed system for efficiently managing daily routines, reducing morning stress.
  • Transported children to and from activities using personal or family vehicle.
  • Identified warning signs of emotional and developmental problems in children.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Administered medications by following strict instructions from parents.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted with light housekeeping duties as well as running errands.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Stock Associate/Retail Sales Associate

Ross Dress for Less
09.2017 - 11.2018
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pleased.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked designated items on shelves, end caps and displays.
  • Answered customer questions and provided detailed product information.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory storage in clean and organized fashion.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Interacted with guests in friendly and knowledgeable way.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept work areas neat, clean and free from debris.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Greeted store customers and discussed needs.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

Littlerock High School
Littlerock, CA
06-2010

Skills

  • Store Maintenance
  • Cleaning
  • Customer Service
  • Goal-Oriented
  • Cash Handling
  • Store Cleaning
  • Brand Awareness
  • Sales Tracking
  • Sales expertise
  • Merchandise Display
  • Product processing
  • Sales trends
  • Hospitality and accommodation
  • Sales floor recovery
  • Retail merchandising expertise
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Team Cooperation
  • Organizational Skills
  • Team Collaboration
  • Creative Thinking
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Positive Customer Engagement
  • Decision-Making
  • Relationship Building
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Organization
  • Inventory and Stocking
  • Team building
  • Store Organization
  • Cash Register Operation
  • Safety and Cleanliness Standards
  • Purchase Orders
  • Engaging with Diverse Customers
  • Self Motivation
  • Building Customer Loyalty
  • Telephone Etiquette
  • Customer Needs Assessment
  • Order Fulfillment
  • Exceeding Customer Expectations
  • Meeting Sales Goals
  • Adaptability
  • Continuous Improvement
  • Ability to Lift 40 pounds
  • Sales floor organization
  • Payment Processing
  • Product presentation
  • Basic Mathematics
  • Professionalism
  • Goal Setting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fulfillment /Customer Experience Sales Floor Associate

Target
10.2020 - 12.2020

Babysitter

Self-employeed
06.2018 - 12.2020

Stock Associate/Retail Sales Associate

Ross Dress for Less
09.2017 - 11.2018

High School Diploma -

Littlerock High School

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