Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

MAYRA ORTIZ

Cleveland,TX
MAYRA ORTIZ

Summary

Customer Service Experience Caregiver / Provider Experience HIPAA / Personal Protective Equipment (PPE) Compliant Hospice Care Patient Care Experience Commercial Cleaning Experience Nurses Aide Certification and Experience

Diligent [Desired Position] with solid foundation in providing compassionate care and support. Proven ability to assist with daily living activities and build meaningful relationships with clients. Demonstrated proficiency in both communication and problem-solving, ensuring well-being and comfort of those in care.

Professional caregiver with strong focus on delivering high-quality patient care and ensuring well-being. Skilled in medication management, daily living assistance, and emotional support. Effective team collaborator known for adapting to changing needs and achieving results. Reliable, compassionate, and driven by commitment to improving lives.

Healthcare professional with significant experience in delivering compassionate and effective care. Known for reliability and adaptability, ensuring high-quality support tailored to individual needs. Strong focus on teamwork and achieving positive outcomes through excellent communication and problem-solving skills.

Overview

14
years of professional experience
1
Certification

Work History

Links of Compassion

Direct pediatric care provider
06.2022 - 04.2023

Job overview

  • Provided direct care to 5 pediatric residents of the group home
  • Care included boundary setting, feeding, dressing, transfers, incontinence care, medication watch, and overnight care

Fall Creek Rehabilitation and Healthcare Center

CNA
03.2019 - 06.2022

Job overview

  • Care for residents in a timely and efficient manner with a can-do attitude
  • I assisted with cleaning, medication watch, taking vital signs, showers, grooming, and moral support when needed

Hermann Hospital

PCA Tech
01.2016 - 03.2022

Job overview

  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Horizon Home Health Care

Private duty home care
10.2017 - 01.2019

Job overview

  • Provided one on one care to elderly client in her home
  • Assisted with ADLS such as feeding, dressing, transferring, errands, medication reminders and cooking
  • Provided her with emotional support and collaborated with her family to ensure her optimal wellbeing

Herman Hospital

EVS Lead
04.2014 - 07.2017

Job overview

  • Planned, organized, directed and monitored work flow of Environmental Services staff.
  • Boosted overall cleanliness of the facility through regular inspections and thorough cleaning routines.
  • Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
  • Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
  • Enhanced EVS team efficiency by implementing streamlined processes and procedures.
  • Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
  • Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
  • Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.

Memorial Hermann Greater Heights Hospital

Cleaning Crew Supervisor
01.2016 - 05.2017

Job overview

  • Ensure efficient and timely cleanliness of patients' rooms and care areas
  • Observed infection prevention protocols when cleaning patients' rooms
  • Utilized appropriate PPE
  • Supervised cleaning duties of 10 crew members
  • Responsible for hiring, corrective action plans, amongst other duties

HCA Hospital

Patient Escort
06.2009 - 09.2012

Job overview

  • Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
  • Promoted a positive work atmosphere through effective communication with colleagues across different departments.
  • Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
  • Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
  • Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
  • Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
  • Increased efficiency in the transport department by accurately documenting all transport-related information in electronic systems.

Education

Dr. Cesareo Rosa Nieves
Houston, TX

High School Diploma from Nurses Aide Curriculum
03.2022

University Overview

Skills

  • Pediatric care
  • Medication administration
  • Patient assessment
  • Feeding assistance
  • Team collaboration
  • Daily living assistance
  • Emotional support

Certification

  • Home Health Aide (HHA) Certification
  • [State] Driver's License
  • ServSafe Food Handler's Certification

Languages

English
Professional Working

Timeline

Direct pediatric care provider
Links of Compassion
06.2022 - 04.2023
CNA
Fall Creek Rehabilitation and Healthcare Center
03.2019 - 06.2022
Private duty home care
Horizon Home Health Care
10.2017 - 01.2019
PCA Tech
Hermann Hospital
01.2016 - 03.2022
Cleaning Crew Supervisor
Memorial Hermann Greater Heights Hospital
01.2016 - 05.2017
EVS Lead
Herman Hospital
04.2014 - 07.2017
Patient Escort
HCA Hospital
06.2009 - 09.2012
Dr. Cesareo Rosa Nieves
High School Diploma from Nurses Aide Curriculum
MAYRA ORTIZ